Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Managing tags... How?

  • 2 replies
  • 1 has this problem
  • 13 views
  • Last reply by rnturner59

more options

Using V78.7.0 (64-bit)...

When accessing the "Manage Tags..." function, the list of tags is empty and the only option available is "New...". That option works but, if you later go back to "Manage Tags...", even a newly added tag is not in the list. The only way to later manipulate tags is to shut down Thunderbird, edit the "prefs.js" file directly, and restart. It is the only way that works but, surely, that's not the way people are supposed to manage/customize tags.

Am I missing something? Is this a known problem?

Chosen solution

There should be a list of default Tags which you can add to the list. Please restart Thunderbird in Safe Mode : https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

and report on whether you have Tags listed here: Menu app icon > Options > General scroll to 'Tags' section

What addon extensions do you have installed whether enabled or not?

Do you use anything like CCleaner to clean up files?

What OS are you using? Did you download and install Thunderbird from the official website? https://www.thunderbird.net/en-US/thunderbird/all/

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

There should be a list of default Tags which you can add to the list. Please restart Thunderbird in Safe Mode : https://support.mozilla.org/en-US/kb/safe-mode-thunderbird

and report on whether you have Tags listed here: Menu app icon > Options > General scroll to 'Tags' section

What addon extensions do you have installed whether enabled or not?

Do you use anything like CCleaner to clean up files?

What OS are you using? Did you download and install Thunderbird from the official website? https://www.thunderbird.net/en-US/thunderbird/all/

Helpful?

more options

I was able to see the tags when starting in safe mode.

Installed extensions:

  • Mailbox Alert (disabled; the tag management selection box is populated when this is disabled)
  • Send Later (still enabled)
  • Send Later Button (still enabled)

CCleaner? Apparently not... never heard of it. Must be Windows-only.

I'm using T-bird on openSUSE Leap 15.2 and I'm using the version in the openSUSE repositories (patches up-to-date earlier today; T-bird was one of the applications patched -- to V78.7.1).

I originally loaded "Mailbox Alert" when I was having trouble getting the standard mail notification sounds to work reliably. Since they now are (confirmed after disabling that add-on and bouncing T-bird), Mailbox Alert is no longer needed and I'll be removing it permanently. I'm hoping that the sound notifications keep working. [heh heh]

Thanks...

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.