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signing in to websites when recaptcha comes up

  • 2 replies
  • 1 has this problem
  • 40 views
  • Last reply by FredMcD

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when signing into certain sites that require to know a real person is signing in. recaptcha does not load fully the pictures to click on. Therefore getting to website is halted. How do i get recaptcha to load properly? I have up dated firefox to the latetest. rgds

when signing into certain sites that require to know a real person is signing in. recaptcha does not load fully the pictures to click on. Therefore getting to website is halted. How do i get recaptcha to load properly? I have up dated firefox to the latetest. rgds

All Replies (2)

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If you look at the left-side of the address bar when you are on the website you are having issues with, do you see a little image icon? It would be next to the lock icon.

If you see that, it means that Firefox is blocking the website from accessing some image data from your computer. That's often blocked because it can be used to track you, but blocking that may prevent some images from loading or displaying properly, especially on services like reCAPTCHA that depend on tracking data for verification purposes.

If you click the image icon, there will be the option to allow the website access to the necessary data. There's a checkbox that you can uncheck if you want to only allow the website temporary access to that permission, which will allow you to complete the reCAPTCHA.

Hope this helps.

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Make sure you are not blocking content.

Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh). Is the problem still there?


https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop


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