Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Bookmarks lost

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by Scribe

more options

Lost all bookmarks after installing the new Firefox version ! How can I get them back. I don't use any other browser.

Lost all bookmarks after installing the new Firefox version ! How can I get them back. I don't use any other browser.

Chosen solution

Hi, first try restarting Firefox - 3-bar menu > Exit.

It's possible that Firefox may have created a new empty Profile. To select your original one with all your data, please see Recover user data missing after Firefox update.


In case a Refresh has occurred, please look on your Desktop for a file named Old Firefox Data - Refresh Firefox - reset add-ons and settings.

  • Steps to perform the above: With Firefox closed, open the Old Firefox Data folder on your Desktop, then highlight everything in it to select all the data and right click > Copy. Now press the Windows key + R to open Run, then type %appdata% in the box and click OK. Next navigate to Mozilla > Firefox > Profiles, by opening each folder in turn (your profile folder will be 8 letters and numbers followed by .default) Finally, open that folder and right click Paste - if asked, select that you want to overwrite the data. You can now close everything and start Firefox.

If the file isn't there, you can try this: Open bookmarks > Show All Bookmarks > Import and Backup > Restore, and see if you have a backup there.

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Hi, first try restarting Firefox - 3-bar menu > Exit.

It's possible that Firefox may have created a new empty Profile. To select your original one with all your data, please see Recover user data missing after Firefox update.


In case a Refresh has occurred, please look on your Desktop for a file named Old Firefox Data - Refresh Firefox - reset add-ons and settings.

  • Steps to perform the above: With Firefox closed, open the Old Firefox Data folder on your Desktop, then highlight everything in it to select all the data and right click > Copy. Now press the Windows key + R to open Run, then type %appdata% in the box and click OK. Next navigate to Mozilla > Firefox > Profiles, by opening each folder in turn (your profile folder will be 8 letters and numbers followed by .default) Finally, open that folder and right click Paste - if asked, select that you want to overwrite the data. You can now close everything and start Firefox.

If the file isn't there, you can try this: Open bookmarks > Show All Bookmarks > Import and Backup > Restore, and see if you have a backup there.

If your question is resolved by this or another answer, please help other users by marking the best reply as Solved. Thank you!