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Firefox keeps crashing entire computer every day

  • 1 reply
  • 1 has this problem
  • 12 views
  • Last reply by FredMcD

saemol
saemol
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Hi,

I have a big issue with Firefox crashing my computer, every day. I have many tabs open but this problem started occuring just a few days ago. Would really appreciate any clues on what could be causing this.

Here are my crash reports:

bp-39de7cd9-4a79-44cb-a5d0-1abe30210127 bp-27b0e547-3bea-496b-9288-885700210127 bp-2d9c8aa7-6502-4007-9f35-83b870210127 bp-aa89909a-cd4a-456f-ba3c-c47480210127 bp-3d32d88d-25f3-4b05-afee-ca1820210127 bp-8ea13769-6d05-4762-8848-0cebc0210127

I have tried disabling webGL, as well as disabling hardware acceleration etc. Also, the crashes usually happen after >1h of usage. I have 32gb of RAM and lots of charts open in my tabs, so not sure if its a memory or graphics issue.

Thanks in advance!

Hi, I have a big issue with Firefox crashing my computer, every day. I have many tabs open but this problem started occuring just a few days ago. Would really appreciate any clues on what could be causing this. Here are my crash reports: bp-39de7cd9-4a79-44cb-a5d0-1abe30210127 bp-27b0e547-3bea-496b-9288-885700210127 bp-2d9c8aa7-6502-4007-9f35-83b870210127 bp-aa89909a-cd4a-456f-ba3c-c47480210127 bp-3d32d88d-25f3-4b05-afee-ca1820210127 bp-8ea13769-6d05-4762-8848-0cebc0210127 I have tried disabling webGL, as well as disabling hardware acceleration etc. Also, the crashes usually happen after >1h of usage. I have 32gb of RAM and lots of charts open in my tabs, so not sure if its a memory or graphics issue. Thanks in advance!

All Replies (1)

FredMcD
FredMcD
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The reports you posted are too old to be useful.


Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.

Download Firefox For All languages And Systems {web link}

Firefox ESR; Extended Support Release {web link}

Beta, Developer, Nightly versions https://www.mozilla.org/en-US/firefox/channel/desktop/

Install Older Version Of Firefox {web link}


Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

How to Start all Computers in Safe Mode; {web link} Free Online Encyclopedia