Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Display problems in Thunderbird (win10)

olivier.asselin
olivier.asselin

Hi,

Since the last few updates of Thunderbird (not sure which version), I've had a display problem appear where mail folders and messages don't appear until I drag the mouse cursor over them, then they do (see image attached). Everything else works as expected.

I tried running in Safe mode, problem disappears.

I tried running in Safe mode, disabling addons and reseting toolbars, doesn't solve the problem.

I've tried updating my display drivers, no change.

Any ideas?

Hi, Since the last few updates of Thunderbird (not sure which version), I've had a display problem appear where mail folders and messages don't appear until I drag the mouse cursor over them, then they do (see image attached). Everything else works as expected. I tried running in Safe mode, problem disappears. I tried running in Safe mode, disabling addons and reseting toolbars, doesn't solve the problem. I've tried updating my display drivers, no change. Any ideas?
Attached screenshots

Modified by Wayne Mery

Chosen solution

Try disabling hardware acceleration in Options/General/Indexing, restart TB. It's disabled in safe mode.

https://support.mozilla.org/en-US/questions/1312645

Read this answer in context 👍 2

All Replies (3)

olivier.asselin
olivier.asselin Question owner

I'm using Thunderbird 78.5.1 (32-bit) on Windows 10.

sfhowes
sfhowes
  • Top 25 Contributor

Chosen Solution

Try disabling hardware acceleration in Options/General/Indexing, restart TB. It's disabled in safe mode.

https://support.mozilla.org/en-US/questions/1312645

olivier.asselin
olivier.asselin Question owner

That did it, thanks!