Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
This thread was archived. Please ask a new question if you need help.
Archived

Emails

Thunderbird Other
Wayne Mery replied 5 years ago
cockrobin59
cockrobin59

I am having major problems with my email provider - it keeps saying logon failed and I cannot seem to get through to the company to close it down. I have spent some time trying to find out how to delete accounts from Thunderbird to no avail, if I want to add one, no problem but to delete one. no chance. Help

I am having major problems with my email provider - it keeps saying logon failed and I cannot seem to get through to the company to close it down. I have spent some time trying to find out how to delete accounts from Thunderbird to no avail, if I want to add one, no problem but to delete one. no chance. Help

All Replies (1)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor

If you are using ESET/NOD32 security/AV then probability is high that ESET is causing your problems. According to ESET forums, you should temporarily disable SSL on ESET until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products.

You might also inform ESET that they have broken your system. The problem is being reported by hundreds of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/