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Not receiving any emails

  • 2 replies
  • 1 has this problem
  • 8 views
  • Last reply by ddalpz

ddalpz
ddalpz
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November 29 at 8pm was the last time I received an email via Thunderbird from my att.net account. I continue to have the ability to send email successfully. My current emails are visible on the web-based version of my account. My wife's att.net account has had no problems. Are there some settings I should review?

November 29 at 8pm was the last time I received an email via Thunderbird from my att.net account. I continue to have the ability to send email successfully. My current emails are visible on the web-based version of my account. My wife's att.net account has had no problems. Are there some settings I should review?

Chosen solution

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to their forums, you should temporarily disable SSL until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

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Wayne Mery
Wayne Mery
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Chosen Solution

If you are using ESET/NOD32 security/AV then probability is very high it is causing your problems. According to their forums, you should temporarily disable SSL until they solve the problem per https://support.eset.com/en/kb3126-disable-ssl-filtering-in-eset-windows-products?ref=esf - the problem is being reported by dozens of users https://forum.eset.com/topic/26517-problems-with-thunderbird-and-imaps/ https://forum.eset.com/discover/

ddalpz
ddalpz Question owner
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Wayne, thanks so much! This apparently solved the problem, but only partially. Still not able to retrieve my emails because the (att) server does not recognize me. I am still searching for the solution, but I think att made some modification to its server. Thinking possibly of switching to IMAP from current POP server connection.