Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Haven't been receiving mail for three days.

  • 2 replies
  • 2 have this problem
  • 21 views
  • Last reply by Wayne Mery

more options

The update log says my Thunderbird updated to the newest update on 11/19, I updated my computer to Windows 10 on 11/23. The last time I received a new email on Thunderbird was 11/26. I've followed all troubleshooting suggested on https://support.mozilla.org/en-US/kb/cannot-receive-messages#w_the-problem-suddenly-started-after-updating-to-thunderbird-version-78-try-this. I even restarted my computer after each troubleshooting option and nothing has helped. I am able to log into my mail directly on the servers site. I have a family member that also uses Thunderbird on Win 10 and uses the same email server, she is not having this problem.

Chosen solution

Sorry, I'm not seeing a way to delete this post. I hadn't tried uninstalling and re-installing the program, that fixed it.

Read this answer in context 👍 0

All Replies (2)

more options

Chosen Solution

Sorry, I'm not seeing a way to delete this post. I hadn't tried uninstalling and re-installing the program, that fixed it.

Helpful?

more options

hepercy said

Sorry, I'm not seeing a way to delete this post. I hadn't tried uninstalling and re-installing the program, that fixed it.

Thanks for the update - that suggests antivirus software was blocking incoming mail. Reinstall sometimes helps with that.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.