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Thunderbird update

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by northnfella

northnfella
northnfella
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Thunderbird asked me to restart for an update and now all I get Is the following:-

XUL Runner Error: Platform version 78.5.0' is not compatible with minversion >=78.4.0 maxversion>=78.4.0

Can someone please help

Thunderbird asked me to restart for an update and now all I get Is the following:- XUL Runner Error: Platform version 78.5.0' is not compatible with minversion >=78.4.0 maxversion>=78.4.0 Can someone please help
Attached screenshots

Chosen solution

Shut down Thunderbird. Delete the program folder at C:\Program Files (x86)\Mozilla Thunderbird Reinstall the program from https://www.thunderbird.net/

You will not lose your data, BUT it is smart to back up your profile on a regular basis. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

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All Replies (2)

christ1
christ1
  • Top 25 Contributor
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Chosen Solution

Shut down Thunderbird. Delete the program folder at C:\Program Files (x86)\Mozilla Thunderbird Reinstall the program from https://www.thunderbird.net/

You will not lose your data, BUT it is smart to back up your profile on a regular basis. https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

northnfella
northnfella Question owner
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Thanks christ1 thats what I ended uo doing, I was a bit cranky that I might lose all my templates and filters but as you said my data was ok but I will do a backup. Thanks again