Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was closed and archived. Please ask a new question if you need help.

Further problems with sending, receiving, saving the messages after upgrading the Thunderbird

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by Wayne Mery

more options

Hello again, We were in contact yesterday regarding the problem after upgrading the Thunderbird to version 78. I can't still send, receive, save any messages. You have suggested to check the security protocols but my provider says that everything is correct. They work on TLSv1, TLS1.1 oraz TLSv1.2. Everything works fine when I log through the web page. But Thunderbird pops up with some issues: "sending the message has failed. Communication participant's certificate has an invalid signature. The configuration needs to be corrected" or something like this, when trying to save the message: "it's not possible to copy the the draft of the message o the sketch folder due to network or file access errors" I would really appreciate Your answer, Anna

Hello again, We were in contact yesterday regarding the problem after upgrading the Thunderbird to version 78. I can't still send, receive, save any messages. You have suggested to check the security protocols but my provider says that everything is correct. They work on TLSv1, TLS1.1 oraz TLSv1.2. Everything works fine when I log through the web page. But Thunderbird pops up with some issues: "sending the message has failed. Communication participant's certificate has an invalid signature. The configuration needs to be corrected" or something like this, when trying to save the message: "it's not possible to copy the the draft of the message o the sketch folder due to network or file access errors" I would really appreciate Your answer, Anna

All Replies (1)

more options

Please continue in the original topic at https://support.mozilla.org/en-US/questions/1311978