Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox sync - account locked

more options

Hey there guys,

For a week now am trying to login to my FF account within Firefox in order to sync data. Now when I enter my email and password I get greeted with a message that my account it locked. "Sorry. We’ve locked your account. The confirmation email we sent to <email here> was returned and we’ve locked your account to protect your Firefox data."

Now read along the web that I need to wait 24h (already had) before I retry or that I need to submit a ticket to mozilla bug platform (that I also had but got no reply yet - for 4 days). Not sure what to do next... Trying my luck with writing a message here as maybe someone will take note of my issue. Before anyone asks, I have access to my email that the account is registered with. Also I can access my account from the desktop browser from Windows where am already logged in, but feel that if I need to maybe reinstall FF, will not be able to login again.

Any help is highly appreciated.


Chosen solution

Issue fixed by bug team

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

Issue fixed by bug team