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system crash with ndu.sys error

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  • Last reply by Seburo

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For several months I have been getting system crashes on a desktop PC running an up to date Win10, with the error being "ndu.sys or (occasionally) netio.sys. I've tried solutions suggested in other forums, with no success. It can happen randomly, like resting at night. BUT, very often, it happens right after I've clicked on some action in Firefox. My wife, with a similar machine, has the same issue. About the the only program we share is Firefox.

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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted/Unsubmitted Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx64Beta-aboutcrashes-unsubmitted

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

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