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Firefox Refresh

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  • Last reply by jscher2000

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I foolishly clicked on Refresh and when it was done I had lost all bookmarks and history. I am at my wits' end trying to get back to where I was and will never do that again. Considering I am 80 years old I know for a fact there are probably a lot of things I won't be doing again but I would like to just go back to where I was. I am no longer able to get into Facebook which isn't going to cause the Earth to spin off its axis but I have several friends I really enjoy staying in touch with and it isn't possible to even enter FB now. I have tried everything, read all directions, followed all orders, jumped through all hoops (great Kodak moment for those of you with cameras) and I have failed.

I know that someone here, probably many of you, are more knowledgeable with the way this works and I would just enjoy being able to contact these two friends and get their emails, the FB connection isn't all that important. Now my question is and feel free to laugh but could this Refresh have caused some glitch in the innards of something or other that would cause this problem?

If any of you could help out a senior here I would be most appreciative.

Thank you for even reading my whining and begging plea.

Gail

Chosen solution

Hi Gail, I'm sorry to hear that your Refresh did not work as it should have.

Was there a problem with Firefox that motivated you to do the Refresh?

The Refresh, if it ran to completion without interruption, should have created a new folder on your Windows desktop named Old Firefox Data. Do you have that folder?

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Chosen Solution

Hi Gail, I'm sorry to hear that your Refresh did not work as it should have.

Was there a problem with Firefox that motivated you to do the Refresh?

The Refresh, if it ran to completion without interruption, should have created a new folder on your Windows desktop named Old Firefox Data. Do you have that folder?

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Thank you for replying. Yes, Firefox was so sluggish and I had already did a restart and I seriously thought the refresh would work. Well, it is now running so smoothly but minus things I was used to having. I will be able to accumulate bookmarks and the history doesn't matter that much.

In answer to your question, yes there is a new folder so I am guessing I should open and see what is going on?

Gail

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Ok, I did open the folder but of course I understand nothing at all. Only three items listed, two file folders and a JPG.

Sorry I didn't open the folder and check before replying.

Gail

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One of the folders in Old Firefox Data will be your very recent profile folder with all your important data. You can migrate over a few files by copy/pasting them from the old profile folder to the current one. Firefox needs to be closed while you're doing this or there will be a conflict.

Source Folder

In Old Firefox Data, double-click into one of the profile folders and see whether it is the more recently updated one. For example, look in the bookmarkbackups folder to see how recent the backups are (the creation date should be part of the file name).

The latest profile folder will be your source. I suggest making this File Explorer window about half the width of the screen and placing it on the left side of the monitor.

Leaving that window open, switch back to Firefox.

Destination Folder

We'll use Firefox to open the current profile folder, since it is buried way down in the file system. Either:

  • "3-bar" menu button > "?" Help > Troubleshooting Information
  • (menu bar) Help > Troubleshooting Information
  • type or paste about:support in the address bar and press Enter

This is the Troubleshooting Information page. In the first table, find the Profile Folder row, and click the "Open Folder" button. This should launch a new window listing various files and folders in Windows File Explorer. Move this window to the right side of the screen.

Leaving that window open, switch back to Firefox and Exit, either:

  • "3-bar" menu button > Exit
  • (menu bar) File > Exit

Files to Copy/Paste

In the File Explorer window on the left, you can right-click > Copy the older file, then in the File Explorer window on the right, you can right-click and blank area next to the list and Paste that file to replace the newer less useful one.

IMPORTANT: make sure you aren't accidentally replacing your older files. If in doubt, make a backup.

(1) Bookmarks and History

This is stored in a pair of database files:

  • places.sqlite -- stores addresses, etc.
  • favicons.sqlite -- stores site icons

(2) Saved Logins

If applicable -- again there is a pair of files that need to travel together:

  • logins.json
  • key4.db

When you start Firefox again, it should use the transferred files from your old profile. Any luck?

This article has more info on the various other files in the folder: Recovering important data from an old profile.

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I know I am late in replying. My daughter died and I just trying to get back to normal again although I know that doesn't happen. But I did want to tell you that I appreciate the time you took and trouble you went through to help me and that all is well now. Mozilla Firefox is working great. All I am trying to do right now is to make sure you know that your suggestions worked and the help you provided is appreciated. It took me several minutes to figure out how to reply to you so that you would at least know.

Thank you again,

Gail

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Hi Gail, thank you for the update and I'm sorry to hear about your loss. Certainly forum niceties need to wait under such circumstances.

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