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Thunderbird 78.2.2 very slow for 10 minutes after startup. Cpu hog when started online (15-20% CPU and flashes of 'Not responding' but nothing to download) but runs normally when started offline and then switched to online. (Win10, 3 imap and one pop3)

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  • Last reply by ourmail2008

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Hello, My Thunderbird 32bit installation upon Microsoft 10 64bit installation just upgraded itself to 7.2.2 and produced a severe performance problem after initial startup. The response to attempts to navigate through the folders is very slow. The Microsoft Task Manager shows that Thunderbird is constantly busy 15-20% Cpu usage and flashes of 'Not responding' although the program has nothing to download.

There 4 accounts configured (3 imap and one pop3) and there are lots of folders with stored emails. There is one Lightening calendar configured.

The performance issue continues for about 10 minutes and then disappears so the system becomes as responsive as it was before the upgrade i.e. instantaneous.

I cannot tell you what release I was on before the upgrade. Any suggestions Patrick

Hello, My Thunderbird 32bit installation upon Microsoft 10 64bit installation just upgraded itself to 7.2.2 and produced a severe performance problem after initial startup. The response to attempts to navigate through the folders is very slow. The Microsoft Task Manager shows that Thunderbird is constantly busy 15-20% Cpu usage and flashes of 'Not responding' although the program has nothing to download. There 4 accounts configured (3 imap and one pop3) and there are lots of folders with stored emails. There is one Lightening calendar configured. The performance issue continues for about 10 minutes and then disappears so the system becomes as responsive as it was before the upgrade i.e. instantaneous. I cannot tell you what release I was on before the upgrade. Any suggestions Patrick

Modified by Wayne Mery

All Replies (10)

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I did post in a more relevant thread, but received no responses. I am not familiar with this site and could not find a way to start a new thread.

You could very well be right about this being a graphics issue. But it did not occur on v68 of TB. Nothing has changed since then. If I go to safe mode, TB works as it should. But if I restart, it cancels safe mode I found and cancelled graphics accel

Now, the new install does not start up at all even if I try direct from file explorer

I responded a few minutes ago to your earlier message and it has not shown up??

I am going a bit nuts here :(

BTW - Lenovo Thinkpad T520 with Nvidia graphics, I believe.

Modified by ourmail2008

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Wayne Mery said

> The install download had to be run as Administrator. Well, yes, if you don't have install rights on the machine, then yes you must run it as administrator. Again, that's not a Thunderbird restriction. (Thunderbird updates however have a helper application that work around the UAC restrictions)

Well, I am only user and am the administrator. This the only program where there has been a need to install as administrator.

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Creating new topics can be confusing - in future https://support.mozilla.org/en-US/questions/new/thunderbird

> If I go to safe mode, TB works as it should

This is good news.

> Now, the new install does not start up at all even if I try direct from file explorer

Sounds like it didn't finish shutting down. Make sure it is not running. Once you get it started, do Help > restart > and check "Disable all add-ons" and "reset toolbars and controls", click Continue in safe mode. If all works well do help > restart with addons enabled.

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To conclude here, I did follow Wayne's suggestion and disabled graphics acceleration. After that, at first TB would not run at all. I rebooted and TB was again functional.

Good News, is that the graphics and functionality problems now seem to be solved! Don't know why the update should have caused this, but it did.

Thanks for the help!!

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Glad it's working! Thanks for hanging in there.

Version 78 enables graphics acceleration by default, in version 68 it was not enabled by default. It has been enabled in Firefox for several years. It's a bit concerning that a computer as common as a T520 has an issue. I had a w520 with nvidia and had no problems.

Please post the graphics information section from Help > Troubleshooting

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Application Basics

   Name: Thunderbird
   Version: 78.4.0
   Build ID: 20201019003438
   Distribution ID:
   Update Channel: release
   User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:78.0) Gecko/20100101 Thunderbird/78.4.0
   OS: Windows_NT 10.0
   Launcher Process: Enabled
   Multiprocess Windows: 0/0
             Disabled
   Remote Processes: 0
   Enterprise Policies: Inactive
   Google Location Service Key: Missing
   Google Safebrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
 Mail and News Accounts
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
   account6:
     INCOMING: account6, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
   account7:
     INCOMING: account7, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
   account8:
     INCOMING: account8, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
   account9:
     INCOMING: account9, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
   account10:
     INCOMING: account10, , (imap) imap.gmail.com:993, SSL, OAuth2
     OUTGOING: , smtp.gmail.com:465, SSL, OAuth2, true
   account12:
     INCOMING: account12, , (imap) outlook.office365.com:993, SSL, passwordCleartext
     OUTGOING: , outlook.office365.com:587, alwaysSTARTTLS, passwordCleartext, true
 Crash Reports for the Last 3 Days
 Remote Processes
   Type: Count
 Extensions
     Name
     Version
     Enabled
     ID
       Amazon.com
       1.1
       true
       amazondotcom@search.mozilla.org
       Bing
       1.0
       true
       bing@search.mozilla.org
       DuckDuckGo
       1.0
       true
       ddg@search.mozilla.org
       Google
       1.0
       true
       google@search.mozilla.org
       Owl for Exchange
       0.7.7
       true
       owl@beonex.com
       Wikipedia (en)
       1.0
       true
       wikipedia@search.mozilla.org
 Security Software
   Type: Name
     Antivirus: Windows Defender Antivirus
     Antispyware:
     Firewall: Windows Firewall
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Graphics

     Features
     Compositing: Basic
     Asynchronous Pan/Zoom: none
     WebGL 1 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000084bd)

EGL_VERSION: 1.4 (ANGLE 2.1.0.6c72b64f910d) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control

     WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA NVS 4200M Direct3D11 vs_5_0 ps_5_0)
     WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.0.6c72b64f910d)
     WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_depth24 GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_3D GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
     WebGL 1 Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_filter_anisotropic MOZ_debug OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
     WebGL 2 Driver WSI Info: EGL_VENDOR: Google Inc. (adapter LUID: 00000000000084bd)

EGL_VERSION: 1.4 (ANGLE 2.1.0.6c72b64f910d) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_ANGLE_image_d3d11_texture EGL_ANGLE_create_context_backwards_compatible EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context EGL_ANGLE_feature_control

     WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA NVS 4200M Direct3D11 vs_5_0 ps_5_0)
     WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.0.6c72b64f910d)
     WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_lose_context GL_CHROMIUM_s
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Too many characters - split into two. Response said moderator has to approve!

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Thanks for posting the info. Unfortunately the graphics section doesn't date the NVIDIA NVS 4200M drivers [1].

I'm no expert but perhaps a newer version of drivers is available. See

Please check your graphics driver version information in Windows or in the graphics utilities.


[1] WebGL 1 Driver Renderer: Google Inc. -- ANGLE (NVIDIA NVS 4200M Direct3D11 vs_5_0 ps_5_0)

    WebGL 1 Driver Version: OpenGL ES 2.0.0 (ANGLE 2.1.0.6c72b64f910d)
    WebGL 1 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_a

WebGL 2 Driver Renderer: Google Inc. -- ANGLE (NVIDIA NVS 4200M Direct3D11 vs_5_0 ps_5_0)

    WebGL 2 Driver Version: OpenGL ES 3.0.0 (ANGLE 2.1.0.6c72b64f910d)
    WebGL 2 Driver Extensions: GL_ANGLE_client_arrays GL_ANGLE_copy_textur
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Windows says I have latest drivers. NVS 4200M 22.21.13.8205

Lenovo does an automatic check up of computer on a regular basis. No errors show up.

TB is working for me now, so I think we are done with this.

Don't know what all this means, but maybe it means something to you:

Graphics properties:

NVIDIA System Information report created on: 10/30/2020 09:19:57 System name: MY-PC

[Display] Operating System: Windows 10 Pro, 64-bit DirectX version: 12.0 GPU processor: NVS 4200M Driver version: 382.05 Direct3D API version: 11.2 Direct3D feature level: 11_0 CUDA Cores: 48 Core clock: 810 MHz Shader clock: 1620 MHz Memory data rate: 1600 MHz Memory interface: 64-bit Memory bandwidth: 12.80 GB/s Total available graphics memory: 5006 MB Dedicated video memory: 1024 MB DDR3 System video memory: 0 MB Shared system memory: 3982 MB Video BIOS version: 75.19.53.00.22 IRQ: Not used Bus: PCI Express x16 Gen2 Device Id: 10DE 1057 21D117AA Part Number: 1317 0000

[Components]

easyDaemonAPIU64.DLL 1.11.3.0 NVIDIA Update Components WLMerger.exe 1.11.3.0 NVIDIA Update Components daemonu.exe 1.11.3.0 NVIDIA Update Components ComUpdatus.exe 1.11.3.0 NVIDIA Update Components NvUpdtr.dll 1.11.3.0 NVIDIA Update Components NvUpdt.dll 1.11.3.0 NVIDIA Update Components nvui.dll 8.17.13.8205 NVIDIA User Experience Driver Component nvxdplcy.dll 8.17.13.8205 NVIDIA User Experience Driver Component nvxdbat.dll 8.17.13.8205 NVIDIA User Experience Driver Component nvxdapix.dll 8.17.13.8205 NVIDIA User Experience Driver Component NVCPL.DLL 8.17.13.8205 NVIDIA User Experience Driver Component nvCplUIR.dll 8.1.950.0 NVIDIA Control Panel nvCplUI.exe 8.1.950.0 NVIDIA Control Panel nvWSSR.dll 6.14.13.8205 NVIDIA Workstation Server nvWSS.dll 6.14.13.8205 NVIDIA Workstation Server nvViTvSR.dll 6.14.13.8205 NVIDIA Video Server nvViTvS.dll 6.14.13.8205 NVIDIA Video Server nvDispSR.dll 6.14.13.8205 NVIDIA Display Server NVMCTRAY.DLL 8.17.13.8205 NVIDIA Media Center Library nvDispS.dll 6.14.13.8205 NVIDIA Display Server NVCUDA.DLL 6.14.13.8205 NVIDIA CUDA 8.0.0 driver nvGameSR.dll 6.14.13.8205 NVIDIA 3D Settings Server nvGameS.dll 6.14.13.8205 NVIDIA 3D Settings Server

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