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When I try to download a .docx file or a .zip file Firefox pops up a blank new window for a second, and then does nothing. It downloads PDF files correctly.

  • 3 replies
  • 1 has this problem
  • 13 views
  • Last reply by FredMcD

Lili Macharashvili
Lili Macharashvili

I've tried refreshing and reinstalling Firefox, and deleting the handlers.json in Troubleshooting Information as instructed in the troubleshooting guide on this website. All the add-ons I have installed are turned off.

I've tried refreshing and reinstalling Firefox, and deleting the handlers.json in Troubleshooting Information as instructed in the troubleshooting guide on this website. All the add-ons I have installed are turned off.

Chosen solution

Turns out I had it set to "open links in new window" so it was getting confused, it started working properly once I changed it to "open links in new tab."

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All Replies (3)

FredMcD
FredMcD

Are you using the 'Right-click and select Save As' option?

Lili Macharashvili
Lili Macharashvili Question owner

Chosen Solution

Turns out I had it set to "open links in new window" so it was getting confused, it started working properly once I changed it to "open links in new tab."

FredMcD
FredMcD

That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.