Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Every version from 69 to 80 crashes and then will not restart unless I log off or restart the computer.

  • 6 replies
  • 1 has this problem
  • 25 views
  • Last reply by FredMcD

more options

Every version from 69 to 80 crashes and then will not restart unless I log off or restart the computer. The crashes happen every time. I have uninstalled. I have have installed different versions. It will not start in safe mode after a crash. I can start in safe mode after a restart of the computer, it still crashes soon after.

I only have windows defender at the moment and I have that turned off right now. Windows 10 Pro.

Any help would be appreciated.

Chosen solution

That didn't work.

I did fix it... I think. I deleted the default-release profile and so far FireFox hasn't not crashed.

Thanks for your help. SJ

Read this answer in context 👍 0

All Replies (6)

more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

Helpful?

more options

The crash data I sent with the first post is all I have. If I click on view I get several tabs of info. Do you want that?

Helpful?

more options

bp-7ab6acc4-f059-4d17-b052-de3f80200828 Signature: mozilla::layers::SyncObjectD3D11Host::Synchronize

MOZ_CRASH Reason (Sanitized) : MOZ_CRASH(GFX: D3D11 normal status timeout)

Crash Reason EXCEPTION_BREAKPOINT

This is for Sumo's Related Bugs 1584779 RESOLVED DUPLICATE Crash in [@ mozilla::layers::SyncObjectD3D11Host::Synchronize]

1560656 RESOLVED DUPLICATE Crash in [@ mozilla::layers::SyncObjectD3D11Host::Synchronize]

1560655 RESOLVED DUPLICATE Crash in [@ mozilla::layers::SyncObjectD3D11Host::Synchronize]

1560654 NEW --- Crash in [@ mozilla::layers::SyncObjectD3D11Host::Synchronize]

1459233 RESOLVED FIXED Crash in mozilla::layers::SyncObjectD3D11Host::Synchronize

Helpful?

more options

Let’s do a full clean re-install;

Note: Firefox comes in three or more folders on all computers. They are;

Maintenance: (Programs Folder) <Windows Only> Firefox itself: (Programs Folder) And two folders in the profile of each user on the computer for each Firefox profile for that user.

If you remove the Firefox folder, the user profiles would not be affected.


Download Firefox For All languages And Systems {web link}

Save the file. Then Close Firefox.

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Note: Check Both Folders

Mac: Open the "Applications" folder. https://support.mozilla.org/en-US/kb/how-download-and-install-firefox-mac

Linux: Check your user manual. If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it. See Install Firefox on Linux; https://support.mozilla.org/en-US/kb/install-firefox-linux

If you downloaded and installed the binary package from the Firefox download page, simply remove the folder Firefox in your home directory. http://www.mozilla.org/firefox#desktop ++++++++++++++++++++++++++++ Look for, and remove any Mozilla or Firefox program folders. Do not remove the Mozilla Thunderbird folder if there is one.

Do Not remove any profile folders.

After rebooting the computer, run a registry scanner if you have one. Then run the installer. +++++++++++++++++++++++++++ If there is a problem, start your Computer in safe mode and try again.

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode This shows how to Start all Computers in Safe Mode; Free Online Encyclopedia

Modified by FredMcD

Helpful?

more options

Chosen Solution

That didn't work.

I did fix it... I think. I deleted the default-release profile and so far FireFox hasn't not crashed.

Thanks for your help. SJ

Helpful?

more options

That was very good work. Well Done. Please flag your last post as Solved Problem as this can help others with similar problems.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.