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New Thunderbird installation on Mac, restart does not load profile

  • 5 replies
  • 1 has this problem
  • 3 views
  • Last reply by Mike

Mike
Mike

Newly migrated from Windows 10 to Mac. After frustrating use of Apple Mail, installed Thunderbird. Added 3 email accounts. For 3 days, working great, happy I transitioned.

But then I closed Thunderbird. When I launch it again, it's asking for initial data again as if I never set it up. I spent several hours in the config (3 accounts, different server configs, rules, maintenance, etc). Hate to start over.

Newly migrated from Windows 10 to Mac. After frustrating use of Apple Mail, installed Thunderbird. Added 3 email accounts. For 3 days, working great, happy I transitioned. But then I closed Thunderbird. When I launch it again, it's asking for initial data again as if I never set it up. I spent several hours in the config (3 accounts, different server configs, rules, maintenance, etc). Hate to start over.

Chosen solution

This usually happens because TB hasn't been added to the Applications folder:

https://support.mozilla.org/en-US/kb/installing-thunderbird-on-mac

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All Replies (5)

Mike
Mike Question owner

Any hints? Thanks in advance.

sfhowes
sfhowes
  • Top 10 Contributor

Chosen Solution

This usually happens because TB hasn't been added to the Applications folder:

https://support.mozilla.org/en-US/kb/installing-thunderbird-on-mac

Mike
Mike Question owner

I followed the instructions. I also have a Thunderbird icon in the library with a couple of profiles. Any way to load those profiles?

sfhowes
sfhowes
  • Top 10 Contributor

If you launch TB, then under Help/Troubleshooting, click about:profiles to open other profiles or set another profile as the default.

Mike
Mike Question owner

Thanks!!!