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VPN won't load

  • 4 replies
  • 1 has this problem
  • 25 views
  • Last reply by Andrew

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I had a power outage here and since then VPN won't load. I did the restarts, uninstall reinstall, it shows that it's installed but it won't load.

I had a power outage here and since then VPN won't load. I did the restarts, uninstall reinstall, it shows that it's installed but it won't load.

Chosen solution

It's possible you may have signed up using a different email address.

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Connect with the Mozilla VPN team directly:

Log into your account at https://accounts.firefox.com, click manage next to Subscriptions, and click support.

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Could be I don't remember how I logged in when I bought the service, when I go to the accounts page it doesn't show any subscriptions

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Mozilla shows it under devices and apps with a revoke button next to it, but there is no support button.

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Chosen Solution

It's possible you may have signed up using a different email address.