Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Frefox browser search hijacked by walletgenius

  • 4 replies
  • 1 has this problem
  • 30 views
  • Last reply by FredMcD

more options

Search uses walletgenius.com. Acces to addon manager blocked. so to about:addons and hot key. No walletgenius program in windows 10 control panel add/remove.

Chosen solution

After the above, Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh).


Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Make sure you know what each one is and what it does.

Read this answer in context 👍 0

All Replies (4)

more options

You may have ad/mal-ware. Further information can be found in this article; https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-caused-malware?cache=no

Run most or all of the listed malware scanners. Each works differently. If one program misses something, another may pick it up.

more options

Chosen Solution

After the above, Start Firefox in Safe Mode {web link}

A small dialog should appear. Click Start In Safe Mode (not Refresh).


Type about:addons<enter> in the address bar to open your Add-ons Manager. Hot key; <Control> (Mac=<Command>) <Shift> A)

In the Add-ons Manager, on the left, select Extensions. Make sure you know what each one is and what it does.

more options

Firefox Safe mode enabled me to access the Add-on Manager which had been blocked and remove the Yahoo Search extension. The Search Mode is now cleared. Thanks.

more options

Glad to help. Safe Surfing.