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VPN not connecting on Win7

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  • Last reply by James
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VPN works fine on Android phone but can't connect on Win7. I start the app and sign in successfully in Firefox but get hung up on "waiting for sign in and subscription confirmation" window. Nothing but the spinning gif. Tried restarting both Firefox and the computer, no change. Ideas?

VPN works fine on Android phone but can't connect on Win7. I start the app and sign in successfully in Firefox but get hung up on "waiting for sign in and subscription confirmation" window. Nothing but the spinning gif. Tried restarting both Firefox and the computer, no change. Ideas?
Attached screenshots

All Replies (1)

The Mozilla VPN app is only for Windows 10 (64-bit), iOS and Android. Mac and Linux clients are coming soon.

https://vpn.mozilla.org

Windows 7 is End of Life or EOL and hardly anybody uses Windows 8.1.