Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox always ask for master password

  • 5 replies
  • 1 has this problem
  • 20 views
  • Last reply by cor-el

more options

I have tried clean and create a new master passwrod,Not work for me.

Chosen solution

Like I wrote above, if you use Sync and have a primary password set then Firefox will ask for this password because the credentials to connect to the Sync account are stored in the logins.json file used by the Password Manager and only when you enter the primary password Firefox is able to connect to the Sync account. You will have to accept to enter the primary password when you start Firefox and want to sync data.

Read this answer in context 👍 0

All Replies (5)

more options

Did you set a primary (master) password ?

Are you possibly using Sync because Sync stores its credentials in the Password Manager (logins.json in the profile folder) and thus needs to access the Password Manager when you start Firefox ?

Modified by cor-el

more options

cor-el said

Did you set a primary (master) password ? Are you possibly using Sync because Sync stores its credentials in the Password Manager (logins.json in the profile folder) and thus needs to access the Password Manager when you start Firefox ?

Yes,I am using sync.When I start firefox it will ask for primary password.How can I fix this problem.

Modified by cor-el

more options

cor-el said

Did you set a primary (master) password ? Are you possibly using Sync because Sync stores its credentials in the Password Manager (logins.json in the profile folder) and thus needs to access the Password Manager when you start Firefox ?

Did I must disable sync? no other way to resolve this?

Modified by cor-el

more options

I restart browser and click sync button again,firefox will ask for primary password again.How can I stop that.

Modified by Spphins

more options

Chosen Solution

Like I wrote above, if you use Sync and have a primary password set then Firefox will ask for this password because the credentials to connect to the Sync account are stored in the logins.json file used by the Password Manager and only when you enter the primary password Firefox is able to connect to the Sync account. You will have to accept to enter the primary password when you start Firefox and want to sync data.