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thunderbird 68

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by sjcookies

I had a perfectly functioning thunderbird email account and have received several alerts to upgrade/download to install Th' 68 which have previously failed to work so have been ignoring the alerts for a while. Got fed up with them this morning, clicked install and it actually 'worked'. By 'worked' i mean something happened and I now can't access my email account. I never had to use a password and so don't remember it, it must have been set up years ago. I am not great with the computer - basics only - and any supposed help I am finding online is bamboozling. how do I get back to my original account, with all of my saved addresses and saved emails? Please? Thank you in advance

I had a perfectly functioning thunderbird email account and have received several alerts to upgrade/download to install Th' 68 which have previously failed to work so have been ignoring the alerts for a while. Got fed up with them this morning, clicked install and it actually 'worked'. By 'worked' i mean something happened and I now can't access my email account. I never had to use a password and so don't remember it, it must have been set up years ago. I am not great with the computer - basics only - and any supposed help I am finding online is bamboozling. how do I get back to my original account, with all of my saved addresses and saved emails? Please? Thank you in advance

Chosen solution

did it ask you to add your account all over again?

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All Replies (2)

Chosen Solution

did it ask you to add your account all over again?

sorted, thank you