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Lost all bookmarks after Firefox/Windows update!

  • 5 replies
  • 1 has this problem
  • 35 views
  • Last reply by FredMcD

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Hello Community

Do hope someone can help?

Have tried all suggestions in Support area on topic: Lost/Recover Bookmarks. Also spoke to Windows Support and was told to call Mozilla Firefox Technical Support. I've been unable to find a number.

I had a Windows update around the same time as a Firefox update, May/June, only realised all saved bookmarks prior to June 2020 have disappeared. This has never happened before.

Urgently need to find out if there's a method of retrievel or have it confirmed that all of these very important bookmarks are permanently lost.

Thank you in advance

Chosen solution

Thanks FredMcD for links. I couldn't find a folder called Old Firefox, however I've been able to resolve my issue. Found all of the bookmarks with a file extension: .json. All restored. Also, thank you for the prompt reply as the support request was urgent. Much appreciated. Have a great day mate!

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Col said

Also spoke to Windows Support and was told to call Mozilla Firefox Technical Support.

If you see a message about a phone number support, do not use it. It is FAKE !
This is the official support forum and we do not supply support by phone.

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Chosen Solution

Thanks FredMcD for links. I couldn't find a folder called Old Firefox, however I've been able to resolve my issue. Found all of the bookmarks with a file extension: .json. All restored. Also, thank you for the prompt reply as the support request was urgent. Much appreciated. Have a great day mate!

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Glad to help. Safe Surfing.

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