Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Thunderbird Message Composition Errors

  • 9 replies
  • 1 has this problem
  • 26 views
  • Last reply by Stans

more options

Composing email from Thunderbird 68.9.0 for macOS double spaces for every Return character, and if I use PopChar to insert true quote marks and apostrophes, they appear to the recipient as ???????? instead, and I see them if they reply and include the original message. How can I stop this and get TB to insert true quotes and apostrophes automatically?

Chosen solution

Mulder said

At first glance, it seems to have solved the problem, but I won't know for certain until I send more email from that account and they reply to me, quoting the original message.

You can use another email account for such tests, for example a Gmail account, then send to it and reply from it.

Read this answer in context 👍 0

All Replies (9)

more options

To stop the double spaces, go to Preferences > Composition > General and uncheck the option labeled Use Paragraph format instead of Body text by default.

Helpful?

more options

I got the double spacing problem solved, but that still leaves the ????? appearing wherever I've used PopChar to insert a true quote or apostrophe. How do I solve that problem.

Helpful?

more options

You should be using Unicode (UTF-8) text encoding for both outgoing and incoming messages, and the recipient should also be using the same. See https://support.mozilla.org/en-US/questions/1197969

Helpful?

more options

I am using Unicode; always have been.

Helpful?

more options

Which server are you sending on? Some, based on Yahoo, replace special characters with ?? unless a preference in TB is switched.

Helpful?

more options

This is a Yahoo POP account.

Helpful?

more options

See this topic: https://support.mozilla.org/en-US/questions/1260169

AOL, AT&T, Rogers, Sky, Frontier etc. are all based on Yahoo mail.

Does changing the preference eliminate the ??

Modified by sfhowes

Helpful?

more options

At first glance, it seems to have solved the problem, but I won't know for certain until I send more email from that account and they reply to me, quoting the original message.

Helpful?

more options

Chosen Solution

Mulder said

At first glance, it seems to have solved the problem, but I won't know for certain until I send more email from that account and they reply to me, quoting the original message.

You can use another email account for such tests, for example a Gmail account, then send to it and reply from it.

Helpful?

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.