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Deleting Old Emails > Retention Settings > Nothing Happens

  • 4 replies
  • 1 has this problem
  • 141 views
  • Last reply by trk971

trk971
trk971

Hi everyone!

So I need to clean up some old emails, en masse. I select the folder, then retention policy and then select Delete Messages more than 365 days. (Attached).

Nothing happens.

I have tried clicking get messages. I have tried opening and closing thunderbird.

What can I do?

Thanks in advance!

Hi everyone! So I need to clean up some old emails, en masse. I select the folder, then retention policy and then select Delete Messages more than 365 days. (Attached). Nothing happens. I have tried clicking get messages. I have tried opening and closing thunderbird. What can I do? Thanks in advance!
Attached screenshots

Chosen solution

Try setting it in Account Settings > Synchronisation & Storage > Disk Space.

Alternatively, you could simply sort the messages by date, descending, select the first message that is a year old, scroll to the bottom of the list, hold shift while clicking the last (oldest) message and hit delete.

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All Replies (4)

Stans
Stans

Is this an IMAP account?

trk971
trk971 Question owner

Yes it is

Stans
Stans

Chosen Solution

Try setting it in Account Settings > Synchronisation & Storage > Disk Space.

Alternatively, you could simply sort the messages by date, descending, select the first message that is a year old, scroll to the bottom of the list, hold shift while clicking the last (oldest) message and hit delete.

trk971
trk971 Question owner

Yea, the issue I have like 500 folders :(

I made a filter that moved all messages older than x days into a newly created folder and then deleted that folder.