Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More


  • 1 reply
  • 1 has this problem
  • Last reply by jscher2000

more options

update fire fox to its latest version.I have done it over and over I have restarted over and over could you make it more complicated Should i go back to school what do you want me to do

[Profanity removed by moderator. Please read Mozilla Support rules and guidelines, thanks.]

Modified by Chris Ilias

All Replies (1)

more options

Hi p clarke, for some reason your Firefox is identifying itself as version 57, while the current release is Firefox 76. Is it possible your Firefox hasn't effectively updated since November 2017? That seems hard to believe.

Can you try using a fresh download from Mozilla's site instead of the built-in updater and see whether that works better: Install Firefox on Linux.

Note: Your Firefox data is stored in your profile folder. Don't delete that folder. If you are concerned about potential data loss, please make a backup. See: Back up and restore information in Firefox profiles.