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Profile corruption - fails to log in, sometimes can't send email. And very slow dl's, & send. SOLVED: add exceptions to Bitdefender

  • 2 replies
  • 1 has this problem
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  • Last reply by ricorocks

Hi, Approx twice per year, T-bird, gent's, very squirrel-e, fails to log in, sometimes can't send email. And very slow dl's, & send.

Profile mgr. 'delete' all profiles showing, create new profile, good to go for 6 months or so.

It's not malware, run Bitdefender & MBAM pro resident & scan regular. In fact first showed running KIS. No signs of infection.

I've pruned my email: inbox, sent, & trash, oldest is March 1, 2020

would deleting: global-messages-db.sqlite then re-starting T-bird be helpful?????

Besides malware what can cause corruption of T-birds profile recently MOZBack failed & said corrupt profile. I then made a new profile. _________

I also experience, more than I'd like Chrome, misbehavior, requiring del default profile to correct.

I kinda know how to correct, & now looking for the cause.

Thanks Guys Rico

Hi, Approx twice per year, T-bird, gent's, very squirrel-e, fails to log in, sometimes can't send email. And very slow dl's, & send. Profile mgr. 'delete' all profiles showing, create new profile, good to go for 6 months or so. It's not malware, run Bitdefender & MBAM pro resident & scan regular. In fact first showed running KIS. No signs of infection. I've pruned my email: inbox, sent, & trash, oldest is March 1, 2020 would deleting: global-messages-db.sqlite then re-starting T-bird be helpful????? Besides malware what can cause corruption of T-birds profile recently MOZBack failed & said corrupt profile. I then made a new profile. _________ I also experience, more than I'd like Chrome, misbehavior, requiring del default profile to correct. I kinda know how to correct, & now looking for the cause. Thanks Guys Rico

Modified by Wayne Mery

All Replies (2)

See you are saying not malware... my first reaction is it will be the tools you have chosen to use to scan for it. Little read at the following link will provide insight into why I am leery of these so called security suites. https://wiki.mozilla.org/Thunderbird:Testing:Antivirus_Related_Performance_Issues

Both Bitdefender and kaspersky are known to cause all sorts of trouble. To the point we recommend the creation of an exception in the anti virus products for the Thunderbird profile folders to stop them slowing the program down and denying it priority access to it's own files.

Hi Matt, Thank You for your reply

I've added two exceptions to 'Bitdefender' one for \thunderbird\ profiles

and thunderbird\profiles\default user

Is Malwarebytes problematic to Thunderbird (runs resident), & in need of an exception as well?