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Thunderbird Crashes before opening [@ networksniffer.dll | setsockopt ]

  • 2 replies
  • 1 has this problem
  • 13 views
  • Last reply by sfhowes

stpharis
stpharis
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Hi,

My Thunderbird client crashes before loading. Crash ID: bp-0d7a97da-846e-474b-9075-255a40200526

See full log bellow: AvailablePageFile: 10273165312 AvailablePhysicalMemory: 3901198336 AvailableVirtualMemory: 3789774848 BlockedDllList: BreakpadReserveAddress: 124387328 BreakpadReserveSize: 83886080 BuildID: 20200504155042 CPUMicrocodeVersion: 0x24 CrashTime: 1590490713 FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1588933597 ModuleSignatureInfo: {"Microsoft Corporation":["VCRUNTIME140.dll","msvcp140.dll"],"Microsoft Windows":["wshbth.dll","devobj.dll","webauthn.dll","nlaapi.dll","winrnr.dll","mswsock.dll","pnrpnsp.dll","NapiNSP.dll","dbgcore.dll","credui.dll","dxgi.dll","d3d11.dll","usp10.dll","dhcpcsvc.dll","avrt.dll","wsock32.dll","dbghelp.dll","rsaenh.dll","ntmarta.dll","dnsapi.dll","wtsapi32.dll","IPHLPAPI.DLL","WINMMBASE.dll","dwmapi.dll","version.dll","winmm.dll","userenv.dll","uxtheme.dll","CRYPTBASE.dll","sspicli.dll","bcrypt.dll","crypt32.dll","msasn1.dll","gdi32.dll","ole32.dll","msvcp_win.dll","oleaut32.dll","cfgmgr32.dll","imm32.dll","wintrust.dll","powrprof.dll","ws2_32.dll","advapi32.dll","nsi.dll","kernel32.dll","msvcrt.dll","setupapi.dll","shell32.dll","sechost.dll","psapi.dll","windows.storage.dll","cryptsp.dll","profapi.dll","shlwapi.dll","KERNELBASE.dll","rpcrt4.dll","gdi32full.dll","user32.dll","win32u.dll","combase.dll","bcryptPrimitives.dll","SHCore.dll","kernel.appcore.dll","ucrtbase.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","lgpllibs.dll","prldap60.dll","nss3.dll","ldap60.dll","mozglue.dll"]} ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 395 StartupCrash: 1 StartupTime: 1590490712 SystemMemoryUsePercentage: 53 ThreadIdNameMapping: 6700:"Gecko_IOThread",8244:"JS Watchdog",9132:"JS Helper",10688:"JS Helper",2116:"JS Helper",1716:"JS Helper",4944:"Link Monitor",10476:"Socket Thread",8168:"BGReadURLs",5676:"Timer",2592:"LSP Annotator", Throttleable: 1 TotalPageFile: 15173169152 TotalPhysicalMemory: 8462282752 TotalVirtualMemory: 4294836224 URL: UptimeTS: 23.96142 Vendor: Version: 68.8.0

This report also contains technical information about the state of the application when it crashed.

Hi, '''My Thunderbird client crashes before loading. Crash ID''': bp-0d7a97da-846e-474b-9075-255a40200526 See full log bellow: ''AvailablePageFile: 10273165312 AvailablePhysicalMemory: 3901198336 AvailableVirtualMemory: 3789774848 BlockedDllList: BreakpadReserveAddress: 124387328 BreakpadReserveSize: 83886080 BuildID: 20200504155042 CPUMicrocodeVersion: 0x24 CrashTime: 1590490713 FramePoisonBase: 0000004041080832 FramePoisonSize: 65536 InstallTime: 1588933597 ModuleSignatureInfo: {"Microsoft Corporation":["VCRUNTIME140.dll","msvcp140.dll"],"Microsoft Windows":["wshbth.dll","devobj.dll","webauthn.dll","nlaapi.dll","winrnr.dll","mswsock.dll","pnrpnsp.dll","NapiNSP.dll","dbgcore.dll","credui.dll","dxgi.dll","d3d11.dll","usp10.dll","dhcpcsvc.dll","avrt.dll","wsock32.dll","dbghelp.dll","rsaenh.dll","ntmarta.dll","dnsapi.dll","wtsapi32.dll","IPHLPAPI.DLL","WINMMBASE.dll","dwmapi.dll","version.dll","winmm.dll","userenv.dll","uxtheme.dll","CRYPTBASE.dll","sspicli.dll","bcrypt.dll","crypt32.dll","msasn1.dll","gdi32.dll","ole32.dll","msvcp_win.dll","oleaut32.dll","cfgmgr32.dll","imm32.dll","wintrust.dll","powrprof.dll","ws2_32.dll","advapi32.dll","nsi.dll","kernel32.dll","msvcrt.dll","setupapi.dll","shell32.dll","sechost.dll","psapi.dll","windows.storage.dll","cryptsp.dll","profapi.dll","shlwapi.dll","KERNELBASE.dll","rpcrt4.dll","gdi32full.dll","user32.dll","win32u.dll","combase.dll","bcryptPrimitives.dll","SHCore.dll","kernel.appcore.dll","ucrtbase.dll","ntdll.dll"],"Mozilla Corporation":["thunderbird.exe","xul.dll","lgpllibs.dll","prldap60.dll","nss3.dll","ldap60.dll","mozglue.dll"]} ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: release SafeMode: 0 SecondsSinceLastCrash: 395 StartupCrash: 1 StartupTime: 1590490712 SystemMemoryUsePercentage: 53 ThreadIdNameMapping: 6700:"Gecko_IOThread",8244:"JS Watchdog",9132:"JS Helper",10688:"JS Helper",2116:"JS Helper",1716:"JS Helper",4944:"Link Monitor",10476:"Socket Thread",8168:"BGReadURLs",5676:"Timer",2592:"LSP Annotator", Throttleable: 1 TotalPageFile: 15173169152 TotalPhysicalMemory: 8462282752 TotalVirtualMemory: 4294836224 URL: UptimeTS: 23.96142 Vendor: Version: 68.8.0 This report also contains technical information about the state of the application when it crashed.''

Modified by Wayne Mery

Chosen solution

The crash report points to Network Sniffer as a problem. Disable that app or any similar network monitor and see if TB runs as normal.

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All Replies (2)

travelrobot007
travelrobot007
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Hi I am not so much technical but I found this blog helpful for this thunderbird issue. You can read this blog and it will help you to resolve the thunderbird issue. Read here: http://easytechtools.com/fix-most-common-thunderbird-errors/

sfhowes
sfhowes
  • Top 10 Contributor
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Chosen Solution

The crash report points to Network Sniffer as a problem. Disable that app or any similar network monitor and see if TB runs as normal.