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Can't Import .csv file

  • 2 replies
  • 1 has this problem
  • 45 views
  • Last reply by Toad-Hall

I get to the point where I am supposed to brows to the location of the .csv file containing the addresses I want to Import. I browse to the folder where the .csv file is but it's not there. In fact Thunderbird sees no files at all in the folder, but I know they are there because I can see them with the file viewer/manager. It says that .csv files are supported, so why is Thunderbird not seeing the file? Is this a bug I should report?

Thanks for any suggestions

I get to the point where I am supposed to brows to the location of the .csv file containing the addresses I want to Import. I browse to the folder where the .csv file is but it's not there. In fact Thunderbird sees no files at all in the folder, but I know they are there because I can see them with the file viewer/manager. It says that .csv files are supported, so why is Thunderbird not seeing the file? Is this a bug I should report? Thanks for any suggestions

Chosen solution

Did you do this:

In Thunderbird

  • Select 'Address Books'
  • Select 'Tools' > 'Import'
  • Select 'Address Books' and click on 'Next'
  • Select 'Text file (LDIF, .tab, .csv, .txt) and click on 'Next'
  • Locate folder storing .csv file

At this point you seem to have the issue......

When it brings up the screen to select your address book file, at the bottom right of the screen, far from anything else, in possibly small letters,you might see LDIF next to an arrow, choose comma selected csv. When you do that, your csv files should appear. Select the correct one and click on 'Open'.

You might then need to map the fields in the .csv file with those fields used by Thunderbird.

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All Replies (2)

Basic info:

 Application Basics
   Name: Thunderbird
   Version: 60.8.0
   Build ID: 20190705191649
   User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:60.0) Gecko/20100101 Thunderbird/60.8.0
   OS: Linux 4.15.0-64-generic
   Multiprocess Windows: 0/0 (Disabled)
   Web Content Processes:
   Stylo: content = true (enabled by default), chrome = true (enabled by default)
   Enterprise Policies:
   Google Location Service Key: Missing
   Google SafeBrowsing Key: Missing
   Mozilla Location Service Key: Missing
   Safe Mode: false
 Mail and News Accounts
   account1:
     INCOMING: account1, , (imap) :993, SSL, passwordCleartext
     OUTGOING: , c.com:587, alwaysSTARTTLS, passwordCleartext, true
   account2:
     INCOMING: account2, , (none) Local Folders, plain, passwordCleartext
 Crash Reports for the Last 3 Days
 All Crash Reports
 Extensions
     Name
     Version
     Enabled
     ID
     Messaging Menu and Unity Launcher integration
     1.4
     true
     messagingmenu@mozilla.com
 Security Software
   Type: Name
     Antivirus:
     Antispyware:
     Firewall:

Modified by David6040

Chosen Solution

Did you do this:

In Thunderbird

  • Select 'Address Books'
  • Select 'Tools' > 'Import'
  • Select 'Address Books' and click on 'Next'
  • Select 'Text file (LDIF, .tab, .csv, .txt) and click on 'Next'
  • Locate folder storing .csv file

At this point you seem to have the issue......

When it brings up the screen to select your address book file, at the bottom right of the screen, far from anything else, in possibly small letters,you might see LDIF next to an arrow, choose comma selected csv. When you do that, your csv files should appear. Select the correct one and click on 'Open'.

You might then need to map the fields in the .csv file with those fields used by Thunderbird.