Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Printing not working

more options

Hi, My setup in my house is the following:

Acer Chromebook 11(CB3-111) with chromeos 81 (account B) Lenovo Thinkpad X300 with Xubuntu 16.04LTS 64bit (account A) Xiaomi Redmi Note 7 android 9

Canon PIXMA MG3070S Printer connected to Pocket wifi that also acts as router. Also set up with Google Cloudprint and owned by the Chromebook account(B) but shared with anyone who has the link to the printer.

I can print from the Chromebook. I can print from Chrome(Version 81.0.4044.113 (Official Build) (64-bit)) on my Thinkpad X300(A), and local(doc, txt, photos).

I cannot print from Firefox 75.0 on my Thinkpad X300. Since all the other works it seem to be a problem with Firefox.

When I print everything go normal just until the printer is about to print then I get an error, see attached screenshots.

The "non"-printing is isolated to Firefox, all other apps and programs work. Since Firefox has been my main driver for decades, this is very annoying and I hope you can help me fix it. It's like the data firefox sends to the printer is scrambled somehow, and the printer then rejects it.

Thank you in advance

Jan

Attached screenshots

All Replies (7)

more options

I have now changed the setup so that Its my own accounts cloudprint that has the printer registered.

Unfortunately that didn't change anything regarding Firefox - Google chrome work fine, so do any other program - only Firefox can't print.

Modified by insomniacno1

more options

Information from the diagnose feature


Page 1 (<troubleshoot.SchedulerNotRunning.SchedulerNotRunning object at 0x7f58be83bb38>): {'cups_connection_failure': False} Page 2 (<troubleshoot.ChoosePrinter.ChoosePrinter object at 0x7f58be83b0b8>): {'cups_dest': <cups.Dest MG3000LAN (default)>,

'cups_instance': None,
'cups_queue': 'MG3000LAN',
'cups_queue_listed': True}
more options

Page 3 (<troubleshoot.CheckPrinterSanity.CheckPrinterSanity object at 0x7f58be83b438>): {'cups_device_uri_scheme': 'cnijbe2',

'cups_printer_dict': {'device-uri': 'cnijbe2://Canon/?port=net&serial=74-38-B7-87-E6-94',
                      'printer-info': 'MG3000LAN',
                      'printer-is-shared': True,
                      'printer-location': ,

                      'printer-make-and-model': 'Canon MG3000 series Ver.5.40',
                      'printer-state': 3,
                      'printer-state-message': ,

                      'printer-state-reasons': ['none'],
                      'printer-type': 8523788,
                      'printer-uri-supported': 'ipp://localhost/printers/MG3000LAN'},
'cups_printer_remote': False,
'is_cups_class': False,
'local_cups_queue_attributes': {'charset-configured': 'utf-8',
                                'charset-supported': ['us-ascii', 'utf-8'],
                                'color-supported': True,
                                'compression-supported': ['none', 'gzip'],
                                'copies-default': 1,
                                'copies-supported': (1, 9999),
                                'cups-version': '2.1.3',
                                'device-uri': 'cnijbe2://Canon/?port=net&serial=74-38-B7-87-E6-94',
                                'document-format-default': 'application/octet-stream',
                                'document-format-supported': ['application/octet-stream',
                                                              'application/pdf',
                                                              'application/postscript',
                                                              'application/vnd.adobe-reader-postscript',
                                                              'application/vnd.cups-command',
                                                              'application/vnd.cups-pdf',
                                                              'application/vnd.cups-pdf-banner',
                                                              'application/vnd.cups-postscript',
                                                              'application/vnd.cups-raster',
                                                              'application/vnd.cups-raw',
                                                              'application/x-cshell',
                                                              'application/x-csource',
                                                              'application/x-perl',
                                                              'application/x-shell',
                                                              'image/gif',
                                                              'image/jpeg',
                                                              'image/png',
                                                              'image/pwg-raster',
                                                              'image/tiff',
                                                              'image/urf',
                                                              'image/x-bitmap',
                                                              'image/x-photocd',
                                                              'image/x-portable-anymap',
                                                              'image/x-portable-bitmap',
                                                              'image/x-portable-graymap',
                                                              'image/x-portable-pixmap',
                                                              'image/x-sgi-rgb',
                                                              'image/x-sun-raster',
                                                              'image/x-xbitmap',
                                                              'image/x-xpixmap',
                                                              'image/x-xwindowdump',
                                                              'text/css',
                                                              'text/html',
                                                              'text/plain'],
                                'finishings-default': 3,
                                'finishings-supported': [3],
                                'generated-natural-language-supported': ['en-gb'],
                                'ipp-features-supported': ['subscription-object'],
                                'ipp-versions-supported': ['1.0',
                                                           '1.1',
                                                           '2.0',
                                                           '2.1'],
                                'ippget-event-life': 15,
                                'job-cancel-after-default': 10800,
                                'job-cancel-after-supported': (0, 2147483647),
                                'job-creation-attributes-supported': ['copies',
                                                                      'finishings',
                                                                      'ipp-attribute-fidelity',
                                                                      'job-hold-until',
                                                                      'job-name',
                                                                      'job-priority',
                                                                      'job-sheets',
                                                                      'media',
                                                                      'media-col',
                                                                      'multiple-document-handling',
                                                                      'number-up',
                                                                      'output-bin',
                                                                      'orientation-requested',
                                                                      'page-ranges',
                                                                      'print-color-mode',
                                                                      'print-quality',
                                                                      'printer-resolution',
                                                                      'sides'],
                                'job-hold-until-default': 'no-hold',
                                'job-hold-until-supported': ['no-hold',
                                                             'indefinite',
                                                             'day-time',
                                                             'evening',
                                                             'night',
                                                             'second-shift',
                                                             'third-shift',
                                                             'weekend'],
                                'job-ids-supported': True,
                                'job-k-limit': 0,
                                'job-k-octets-supported': (0, 151683236),
                                'job-page-limit': 0,
                                'job-priority-default': 50,
                                'job-priority-supported': [100],
                                'job-quota-period': 0,
                                'job-settable-attributes-supported': ['copies',
                                                                      'finishings',
                                                                      'job-hold-until',
                                                                      'job-name',
                                                                      'job-priority',
                                                                      'media',
                                                                      'media-col',
                                                                      'multiple-document-handling',
                                                                      'number-up',
                                                                      'output-bin',
                                                                      'orientation-requested',
                                                                      'page-ranges',
                                                                      'print-color-mode',
                                                                      'print-quality',
                                                                      'printer-resolution',
                                                                      'sides'],
                                'job-sheets-default': ('none', 'none'),
                                'job-sheets-supported': ['none',
                                                         'classified',
                                                         'confidential',
                                                         'form',
                                                         'secret',
more options

'standard',

                                                         'topsecret',
                                                         'unclassified'],
                                'jpeg-k-octets-supported': (0, 151683236),
                                'jpeg-x-dimension-supported': (0, 65535),
                                'jpeg-y-dimension-supported': (1, 65535),
                                'marker-change-time': 0,
                                'media-bottom-margin-supported': [1673,
                                                                  1662,
                                                                  1676,
                                                                  1690,
                                                                  1670],
                                'media-col-default': '(unknown IPP value tag '
                                                     '0x34)',
                                'media-col-supported': ['media-bottom-margin',
                                                        'media-left-margin',
                                                        'media-right-margin',
                                                        'media-size',
                                                        'media-source',
                                                        'media-top-margin',
                                                        'media-type'],
                                'media-default': 'iso_a4_210x297mm',
                                'media-left-margin-supported': [640,
                                                                340,
                                                                1670],
                                'media-right-margin-supported': [630,
                                                                 358,
                                                                 330,
                                                                 346,
                                                                 341,
                                                                 1670],
                                'media-size-supported': ['(unknown IPP value '
                                                         'tag 0x34)',
                                                         '(unknown IPP value '
                                                         'tag 0x34)',
                                                         '(unknown IPP value '
                                                         'tag 0x34)',
                                                         '(unknown IPP value '
                                                         'tag 0x34)',
                                                         '(unknown IPP value '
                                                         'tag 0x34)',
                                                         '(unknown IPP value '
                                                         'tag 0x34)',
                                                         '(unknown IPP value '
                                                         'tag 0x34)',
                                                         '(unknown IPP value '
                                                         'tag 0x34)'],
                                'media-supported': ['na_letter_8.5x11in',
                                                    'oe_legal_8.5x14in',
                                                    'iso_a5_148x210mm',
                                                    'iso_a4_210x297mm',
                                                    'jis_b5_182x257mm',
                                                    'na_index-4x6_4x6in',
                                                    'na_5x7_5x7in',
                                                    'oe_square127_5x5in'],
                                'media-top-margin-supported': [300, 1670],
                                'media-type-supported': ['stationery',
                                                         'photographic-glossy',
                                                         'photographic-glossy',
                                                         'photopaper'],
                                'multiple-document-handling-supported': ['separate-documents-uncollated-copies',
                                                                         'separate-documents-collated-copies'],
                                'multiple-document-jobs-supported': True,
                                'multiple-operation-time-out': 300,
                                'multiple-operation-time-out-action': 'process-job',
                                'natural-language-configured': 'en-gb',
                                'notify-attributes-supported': ['printer-state-change-time',
                                                                'notify-lease-expiration-time',
                                                                'notify-subscriber-user-name'],
                                'notify-events-default': ['job-completed'],
                                'notify-events-supported': ['job-completed',
                                                            'job-config-changed',
                                                            'job-created',
                                                            'job-progress',
                                                            'job-state-changed',
                                                            'job-stopped',
                                                            'printer-added',
                                                            'printer-changed',
                                                            'printer-config-changed',
                                                            'printer-deleted',
                                                            'printer-finishings-changed',
                                                            'printer-media-changed',
                                                            'printer-modified',
                                                            'printer-restarted',
                                                            'printer-shutdown',
                                                            'printer-state-changed',
                                                            'printer-stopped',
                                                            'server-audit',
                                                            'server-restarted',
                                                            'server-started',
                                                            'server-stopped'],
                                'notify-lease-duration-default': 86400,
                                'notify-lease-duration-supported': (0,
                                                                    2147483647),
                                'notify-max-events-supported': [100],
                                'notify-pull-method-supported': ['ippget'],
                                'notify-schemes-supported': ['dbus',
                                                             'mailto',
                                                             'rss'],
more options

'number-up-default': 1,

                                'number-up-supported': [1, 2, 4, 6, 9, 16],
                                'operations-supported': [2,
                                                         4,
                                                         5,
                                                         6,
                                                         8,
                                                         9,
                                                         10,
                                                         11,
                                                         12,
                                                         13,
                                                         16,
                                                         17,
                                                         18,
                                                         19,
                                                         20,
                                                         21,
                                                         22,
                                                         23,
                                                         24,
                                                         25,
                                                         26,
                                                         27,
                                                         28,
                                                         34,
                                                         35,
                                                         37,
                                                         38,
                                                         56,
                                                         57,
                                                         59,
                                                         16385,
                                                         16386,
                                                         16387,
                                                         16388,
                                                         16389,
                                                         16390,
                                                         16391,
                                                         16392,
                                                         16393,
                                                         16394,
                                                         16395,
                                                         16396,
                                                         16397,
                                                         16398,
                                                         16399,
                                                         16423,
                                                         14],
                                'orientation-requested-default': None,
                                'orientation-requested-supported': [3,
                                                                    4,
                                                                    5,
                                                                    6],
                                'output-bin-default': 'face-down',
                                'output-bin-supported': ['face-down'],
                                'page-ranges-supported': True,
                                'pages-per-minute': 1,
                                'pages-per-minute-color': 1,
                                'pdf-k-octets-supported': (0, 151683236),
                                'pdf-versions-supported': ['adobe-1.2',
                                                           'adobe-1.3',
                                                           'adobe-1.4',
                                                           'adobe-1.5',
                                                           'adobe-1.6',
                                                           'adobe-1.7',
                                                           'iso-19005-1_2005',
                                                           'iso-32000-1_2008',
                                                           'pwg-5102.3'],
                                'pdl-override-supported': ['attempted'],
                                'port-monitor': 'none',
                                'port-monitor-supported': ['none'],
                                'print-color-mode-default': 'color',
                                'print-color-mode-supported': ['monochrome',
                                                               'color'],
                                'print-quality-default': 4,
                                'print-quality-supported': [4],
                                'printer-commands': ['AutoConfigure',
                                                     'Clean',
                                                     'PrintSelfTestPage'],
                                'printer-config-change-date-time': '(IPP_TAG_DATE)',
                                'printer-config-change-time': 1587613782,
                                'printer-current-time': '(IPP_TAG_DATE)',
                                'printer-dns-sd-name': 'MG3000LAN @ '
                                                       'th-ThinkPad-X300',
                                'printer-error-policy': 'retry-job',
                                'printer-error-policy-supported': ['abort-job',
                                                                   'retry-current-job',
                                                                   'retry-job',
                                                                   'stop-printer'],
                                'printer-geo-location': '(unknown IPP value '
                                                        'tag 0x12)',
                                'printer-get-attributes-supported': ['document-format'],
                                'printer-icons': 'http://localhost/icons/MG3000LAN.png',
                                'printer-info': 'MG3000LAN',
                                'printer-is-accepting-jobs': True,
                                'printer-is-shared': True,
                                'printer-location': ,

                                'printer-make-and-model': 'Canon MG3000 '
                                                          'series Ver.5.40',
                                'printer-more-info': 'http://localhost/printers/MG3000LAN',
                                'printer-name': 'MG3000LAN',
                                'printer-op-policy': 'default',
                                'printer-op-policy-supported': ['authenticated',
                                                                'default'],
                                'printer-organization': ,

                                'printer-organizational-unit': ,

                                'printer-resolution-default': (600, 600, 3),
                                'printer-resolution-supported': [(600,
                                                                  600,
                                                                  3)],
                                'printer-settable-attributes-supported': ['printer-geo-location',
                                                                          'printer-info',
                                                                          'printer-location',
                                                                          'printer-organization',
                                                                          'printer-organizational-unit'],
                                'printer-state': 3,
                                'printer-state-change-date-time': '(IPP_TAG_DATE)',
                                'printer-state-change-time': 1587629097,
                                'printer-state-message': ,

                                'printer-state-reasons': ['none'],
                                'printer-type': 8523788,
                                'printer-up-time': 1587629111,
                                'printer-uri-supported': ['ipp://localhost/printers/MG3000LAN'],
                                'printer-uuid': 'urn:uuid:e61067d8-0550-34bd-634a-46b4154124fc',
                                'pwg-raster-document-resolution-supported': [(600,
                                                                              600,
                                                                              3)],
more options

'pwg-raster-document-sheet-back': 'normal',

                                'pwg-raster-document-type-supported': ['adobergb-8',
                                                                       'adobergb-16',
                                                                       'black-1',
                                                                       'black-8',
                                                                       'black-16',
                                                                       'cmyk-8',
                                                                       'cmyk-16',
                                                                       'rgb-8',
                                                                       'rgb-16',
                                                                       'sgray-1',
                                                                       'sgray-8',
                                                                       'sgray-16',
                                                                       'srgb-8',
                                                                       'srgb-16'],
                                'queued-job-count': 1,
                                'server-is-sharing-printers': True,
                                'sides-default': 'one-sided',
                                'sides-supported': ['one-sided'],
                                'uri-authentication-supported': ['requesting-user-name'],
                                'uri-security-supported': ['none'],
                                'which-jobs-supported': ['completed',
                                                         'not-completed',
                                                         'aborted',
                                                         'all',
                                                         'canceled',
                                                         'pending',
                                                         'pending-held',
                                                         'processing',
                                                         'processing-stopped']}}

Page 4 (<troubleshoot.CheckPPDSanity.CheckPPDSanity object at 0x7f58be83b898>): {'cups_printer_ppd_defaults': {'*CNGeneral': {'ColorModel': 'rgb',

                                             'Resolution': '600dpi'},
                              '*CNMain': {'CNGrayscale': 'False',
                                          'MediaType': 'plain'},
                              '*CNPagesetup': {'Duplex': 'None',
                                               'PageRegion': 'A4',
                                               'PageSize': 'A4'}},
'cups_printer_ppd_valid': True,
'missing_pkgs_and_exes': ([], [])}

Page 5 (<troubleshoot.LocalOrRemote.LocalOrRemote object at 0x7f58be83b940>): {'printer_is_remote': False} Page 6 (<troubleshoot.DeviceListed.DeviceListed object at 0x7f58be83bb00>): {'cups_device_dict': {'device-class': 'network',

                     'device-info': 'Canon-MG3000-series_74-38-B7-87-E6-94',
                     'device-make-and-model': 'Canon MG3000 series'}}

Page 7 (<troubleshoot.Locale.Locale object at 0x7f58bf421518>): {'printer_page_size': 'A4',

'system_locale_lang': None,
'user_locale_ctype': 'en_GB',
'user_locale_messages': 'en_GB'}


End of diagnose rapport

more options

I just installed Fireprint addon and could then print from Firefox - Proving that Firefox 75.0 is broken, since printing don't work without this addon.

https://addons.mozilla.org/en-US/firefox/addon/fireprint-web-to-print/

Please fix it!

I shouldn't have to install an extension or addon for my printing to work.

And the problem with Fireprint is that not all pages can be printed, so I can't just keep the addon running to fix the problem. Much better native printing in Firefox.