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Subscription failed A backend service request failed.

  • 6 replies
  • 4 have this problem
  • 1 view
  • Last reply by Andrew

after submitting payment information I get

Subscription failed A backend service request failed.

after submitting payment information I get Subscription failed A backend service request failed.

Chosen solution

Handling in DMs

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ive used multiple card, both debit and credit and I get the same error

Chosen Solution

Handling in DMs

Really what's going wrong with Mozilla payments?

Just try 4 different credit cards.

Anyone help please?

FPN payment page will not allow me to complete the purchase transaction, despite use uf two cards - there appears to be a coding glitch?

i have a similar problem. tho mine says "Payment Method Failed"

i have also posted about it here: https://support.mozilla.org/en-US/questions/1300224

This question was opened in March and has been resolved.

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