X
Tap here to go to the mobile version of the site.
Scheduled maintenance: Wednesday, April 1, between 3:30pm and 5:30pm UTC. This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn’t solve your issue and you want to ask a question, we have our support community waiting to help you at @firefox on Twitter

Support Forum

I cannot Sync any bookmarks anymore and passwords anymore, I manage a VPS and this is tragic.

Posted

After I switched from Firefox for Mac to Firefox to Windows, I cannot however sync anymore, my bookmarks and passwords all gone, please help? I manage a VPS with a lot of credentials and it looks like I have lost all the bookmarks

Devastated

After I switched from Firefox for Mac to Firefox to Windows, I cannot however sync anymore, my bookmarks and passwords all gone, please help? I manage a VPS with a lot of credentials and it looks like I have lost all the bookmarks Devastated
Quote

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:73.0) Gecko/20100101 Firefox/73.0

More Information

jscher2000
  • Top 10 Contributor
8950 solutions 73365 answers

Hi Gotlieb, do you still have physical access to your Mac to pull files off?

What problems have you had connecting to your Sync account?

IMPORTANT: Do not reset your Firefox Account password, that can erase all the data in the account.

Hi Gotlieb, do you still have physical access to your Mac to pull files off? What problems have you had connecting to your Sync account? IMPORTANT: Do not reset your Firefox Account password, that can erase all the data in the account.
Was this helpful to you?
Quote

Question owner

Hi

This breaks me, no I do not have access to the Mac anymore. I also resettted the password because I had forgotten it.

Thanks for the reply

Hi This breaks me, no I do not have access to the Mac anymore. I also resettted the password because I had forgotten it. Thanks for the reply
Was this helpful to you?
Quote

Question owner

I just noticed you said I could pull files, one of my desktops will have it intact and not opened. How do I copy these off?

Once again, thank you for the reply.

I just noticed you said I could pull files, one of my desktops will have it intact and not opened. How do I copy these off? Once again, thank you for the reply.
Was this helpful to you?
Quote
jscher2000
  • Top 10 Contributor
8950 solutions 73365 answers

Helpful Reply

Hi Gotlieb, on the PC with the files, don't Sync in case that is causing the problem. You may want to sneak around behind Firefox's back in this case.

Set Windows to show hidden files and folders:

https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files

Then you can use this shortcut to point File Explorer to your Firefox profile folders:

%APPDATA%\Mozilla\Firefox\Profiles

You may have one folder there (with a partially random name like a23by4g0.default) or multiple folders. Check which one is most up-to-date and make a copy of that folder to something like a USB flash drive to recover data into your other Firefox.

The following article lists the specific files that contain different Firefox data: Recovering important data from an old profile.

I realize that's not a complete step-by-step. Let us know how far you get and if you get stuck.

Hi Gotlieb, on the PC with the files, don't Sync in case that is causing the problem. You may want to sneak around behind Firefox's back in this case. Set Windows to show hidden files and folders: https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files Then you can use this shortcut to point File Explorer to your Firefox profile folders: %APPDATA%\Mozilla\Firefox\Profiles You may have one folder there (with a partially random name like a23by4g0.default) or multiple folders. Check which one is most up-to-date and make a copy of that folder to something like a USB flash drive to recover data into your other Firefox. The following article lists the specific files that contain different Firefox data: [[Recovering important data from an old profile]]. I realize that's not a complete step-by-step. Let us know how far you get and if you get stuck.
Was this helpful to you? 1
Quote

Question owner

Thank you. Was lucky enough to have the old profile, will be cautious next time.

Thank you. Was lucky enough to have the old profile, will be cautious next time.
Was this helpful to you?
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.