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Location Services not working since Firefox 73 install

Posted

When trying to access website that needs to know my location for tailoring information, it says it is unable to determine my location. Location services in enabled and permission granted for that particular website. Moved to another browser and it works as expected.

When trying to access website that needs to know my location for tailoring information, it says it is unable to determine my location. Location services in enabled and permission granted for that particular website. Moved to another browser and it works as expected.

Chosen solution

Were you previously using Firefox from the Ubuntu repositories ?

If you API key was previously included then there might have been license changes and Ubuntu may no longer be allowed to include this key.

You can use Firefox from the Mozilla server instead as that version should include this key.

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Additional System Details

Installed Plug-ins

Password1 and AdBlock

Application

  • Firefox 73.0
  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:73.0) Gecko/20100101 Firefox/73.0
  • Support URL: https://support.mozilla.org/1/firefox/73.0/Linux/en-US/

Extensions

  • 1Password X – Password Manager 1.18.0 ({d634138d-c276-4fc8-924b-40a0ea21d284})
  • AdBlock 3.37.0 (jid1-NIfFY2CA8fy1tg@jetpack)
  • Amazon.com 1.1 (amazondotcom@search.mozilla.org)
  • Bing 1.1 (bing@search.mozilla.org)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • eBay 1.0 (ebay@search.mozilla.org)
  • Google 1.0 (google@search.mozilla.org)
  • Twitter 1.0 (twitter@search.mozilla.org)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: AMD TURKS (DRM 2.50.0 / 5.3.0-29-generic, LLVM 9.0.0)
  • adapterDeviceID: 0x6758
  • adapterDrivers:
  • adapterRAM: 1024
  • adapterVendorID: 0x1002
  • contentUsesTiling: False
  • crashGuards: []
  • driverDate:
  • driverVendor: mesa/r600
  • driverVersion: 19.2.8.0
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'blocked', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked', u'message': u'Acceleration blocked by platform', u'type': u'env'}], u'name': u'HW_COMPOSITING'}, {u'status': u'unavailable', u'description': u'OpenGL Compositing', u'log': [{u'status': u'unavailable', u'message': u'Hardware compositing is disabled', u'type': u'default'}], u'name': u'OPENGL_COMPOSITING'}, {u'status': u'unavailable', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'unavailable', u'message': u'Hardware compositing is unavailable.', u'type': u'env'}], u'name': u'GPU_PROCESS'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blocked-device-too-old', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked-device-too-old', u'message': u'Device too old', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'disabled', u'description': u'WebRender native compositor', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'WEBRENDER_COMPOSITOR'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'disabled', u'description': u'WebGPU', u'log': [{u'status': u'disabled', u'message': u'Disabled by default', u'type': u'default'}], u'name': u'WEBGPU'}]}
  • info: {u'DisplayCount': 1, u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'CairoUseXRender': 0, u'ApzAutoscrollInput': 1, u'AzureFallbackCanvasBackend': u'none', u'Display0': u'1920x1080 default', u'AzureCanvasBackend': u'skia', u'AzureContentBackend': u'skia'}
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: {u'key': u''}
  • numTotalWindows: 2
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 4
  • targetFrameRate: 60
  • usesTiling: False
  • webgl1DriverExtensions: -
  • webgl1Extensions: -
  • webgl1Renderer: WebGL is currently disabled.
  • webgl1Version: -
  • webgl1WSIInfo: -
  • webgl2DriverExtensions: -
  • webgl2Extensions: -
  • webgl2Renderer: WebGL is currently disabled.
  • webgl2Version: -
  • webgl2WSIInfo: -
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Basic
  • windowProtocol: x11
  • windowUsingAdvancedLayers: False

Modified Preferences

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4396 solutions 61671 answers

What do these websites say about your location?

http://whatismyipaddress.com/ Under the map, look for Location Not Accurate?

http://browserleaks.com/geo

https://html5demos.com/geo/

https://www.iplocation.net/find-ip-address

How to set your location manually in Firefox(Windows) https://support.mozilla.org/en-US/questions/1197142#answer-1115502

What do these websites say about your location? http://whatismyipaddress.com/ Under the map, look for '''Location Not Accurate?''' http://browserleaks.com/geo https://html5demos.com/geo/ https://www.iplocation.net/find-ip-address How to set your location manually in Firefox(Windows) https://support.mozilla.org/en-US/questions/1197142#answer-1115502
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cor-el
  • Top 10 Contributor
  • Moderator
17865 solutions 161668 answers

Do you have all API keys in your Firefox version from the repositories if you check that on the "Help -> Troubleshooting Information" page ?

Do you have all API keys in your Firefox version from the repositories if you check that on the "Help -> Troubleshooting Information" page ?
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cor-el
  • Top 10 Contributor
  • Moderator
17865 solutions 161668 answers

Try the Firefox version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution.

Try the Firefox version from the official Mozilla server if you currently use a version from the repositories of your Linux distribution. *https://www.mozilla.org/en-US/firefox/all/#product-desktop-release
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Question owner

FredMcD said

What do these websites say about your location? http://whatismyipaddress.com/ Under the map, look for Location Not Accurate? http://browserleaks.com/geo https://html5demos.com/geo/ https://www.iplocation.net/find-ip-address How to set your location manually in Firefox(Windows) https://support.mozilla.org/en-US/questions/1197142#answer-1115502
''FredMcD [[#answer-1290858|said]]'' <blockquote> What do these websites say about your location? http://whatismyipaddress.com/ Under the map, look for '''Location Not Accurate?''' http://browserleaks.com/geo https://html5demos.com/geo/ https://www.iplocation.net/find-ip-address How to set your location manually in Firefox(Windows) https://support.mozilla.org/en-US/questions/1197142#answer-1115502 </blockquote>
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Question owner

whatismyipaddress.com says: Location not accurate? Update my IP location

browserleaks.com says: (2) POSITION_UNAVAILABLE — The current position could not be determined

Not using Windows...

whatismyipaddress.com says: Location not accurate? Update my IP location browserleaks.com says: (2) POSITION_UNAVAILABLE — The current position could not be determined Not using Windows...
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Question owner

cor-el said

Do you have all API keys in your Firefox version from the repositories if you check that on the "Help -> Troubleshooting Information" page ?

Mozilla Location Key is the only key missing.

Question then is, how did that happen? Was there before upgrade

''cor-el [[#answer-1290859|said]]'' <blockquote> Do you have all API keys in your Firefox version from the repositories if you check that on the "Help -> Troubleshooting Information" page ? </blockquote> Mozilla Location Key is the only key missing. Question then is, how did that happen? Was there before upgrade
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cor-el
  • Top 10 Contributor
  • Moderator
17865 solutions 161668 answers

Chosen Solution

Were you previously using Firefox from the Ubuntu repositories ?

If you API key was previously included then there might have been license changes and Ubuntu may no longer be allowed to include this key.

You can use Firefox from the Mozilla server instead as that version should include this key.

Were you previously using Firefox from the Ubuntu repositories ? If you API key was previously included then there might have been license changes and Ubuntu may no longer be allowed to include this key. You can use Firefox from the Mozilla server instead as that version should include this key. *https://www.mozilla.org/en-US/firefox/all/#product-desktop-release
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Question owner

That's one idea but I suspect I'm not going to be the only one affected by this. Additionally, to ensure a clean install, i will probably have to uninstall the version from the repositories which means I will lose my bookmarks, add-ons etc. Then reinstall from Mozilla and get everything back working (not trivial) only to lose it again when Firefox is auto installed from the repositories. Yep, could turn off auto install but then I lose all my other updates and that creates another hands on issue trying to keep the system updated. It's probably easier to just to convert to Chrome and be done with it.

Thank you for the information and assistance. At least I know why it's not working

That's one idea but I suspect I'm not going to be the only one affected by this. Additionally, to ensure a clean install, i will probably have to uninstall the version from the repositories which means I will lose my bookmarks, add-ons etc. Then reinstall from Mozilla and get everything back working (not trivial) only to lose it again when Firefox is auto installed from the repositories. Yep, could turn off auto install but then I lose all my other updates and that creates another hands on issue trying to keep the system updated. It's probably easier to just to convert to Chrome and be done with it. Thank you for the information and assistance. At least I know why it's not working
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cor-el
  • Top 10 Contributor
  • Moderator
17865 solutions 161668 answers

You do not need to lose data stored in the profile folder if you uninstall the Ubuntu Firefox version. The profile folder for all Firefox versions is in "~/.mozilla/firefox/" in the home directory and uninstalling should only affect the Firefox installation directory (likely in /usr/lib/) To be sure you can temporarily rename the "~/.mozilla/" folder and backup the Firefox profile folder. You can install Firefox in a root location like "/opt/mozilla/firefox" or in your home directory for easier updating.

You do not need to lose data stored in the profile folder if you uninstall the Ubuntu Firefox version. The profile folder for all Firefox versions is in "~/.mozilla/firefox/" in the home directory and uninstalling should only affect the Firefox installation directory (likely in /usr/lib/) To be sure you can temporarily rename the "~/.mozilla/" folder and backup the Firefox profile folder. You can install Firefox in a root location like "/opt/mozilla/firefox" or in your home directory for easier updating.
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