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cant install or bring up Firefox. Crashes right away. Windows 7 64 bit. It used to work for years. But now get Appcrash in Stackhash_eee5

Posted

version 72

Problem Event Name:	APPCRASH
 Application Name:	firefox.exe
 Application Version:	72.0.0.7307
 Application Timestamp:	5e0f809e
 Fault Module Name:	StackHash_eee5
 Fault Module Version:	0.0.0.0
 Fault Module Timestamp:	00000000
 Exception Code:	c0000005
 Exception Offset:	0000000037c5012a
 OS Version:	6.1.7601.2.1.0.256.1
 Locale ID:	1033
 Additional Information 1:	eee5
 Additional Information 2:	eee586027b99985fb3f84a8fb6e57bb9
 Additional Information 3:	52ba
 Additional Information 4:	52bafa9bec3b3212ed76087781705344
version 72 Problem Event Name: APPCRASH Application Name: firefox.exe Application Version: 72.0.0.7307 Application Timestamp: 5e0f809e Fault Module Name: StackHash_eee5 Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Code: c0000005 Exception Offset: 0000000037c5012a OS Version: 6.1.7601.2.1.0.256.1 Locale ID: 1033 Additional Information 1: eee5 Additional Information 2: eee586027b99985fb3f84a8fb6e57bb9 Additional Information 3: 52ba Additional Information 4: 52bafa9bec3b3212ed76087781705344

Chosen solution

hi, the symptoms sound very similar to https://bugzilla.mozilla.org/show_bug.cgi?id=1590430 - did you ever use comodo security products in the past or even if not, could you check if there's a file called IseGuard64.dll, IseGuard32.dll or similar located under C:\Windows\system32\ or your system drive and if so, delete that file?

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0

More Information

FredMcD
  • Top 10 Contributor
4348 solutions 61147 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' '''Submitted''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
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the-edmeister
  • Top 25 Contributor
  • Moderator
5425 solutions 40505 answers
If you can't open Firefox at all (even in Safe Mode): Find the text file for your latest submitted crash report using these steps: 1. Windows Key + R to open the Run dialog. 2. In the textbox, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted 3. Press Ok.
<blockquote> '''If you can't open Firefox at all (even in Safe Mode):''' Find the text file for your latest submitted crash report using these steps: 1. Windows Key + R to open the Run dialog. 2. In the textbox, type %APPDATA%\Mozilla\Firefox\Crash Reports\submitted 3. Press Ok. </blockquote>
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Question owner

Firefox does nor run at all. There is no "crashreports\submitted" file for this crash. Nothing with todays date

Firefox does nor run at all. There is no "crashreports\submitted" file for this crash. Nothing with todays date
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philipp
  • Top 25 Contributor
  • Moderator
5347 solutions 23611 answers

Chosen Solution

hi, the symptoms sound very similar to https://bugzilla.mozilla.org/show_bug.cgi?id=1590430 - did you ever use comodo security products in the past or even if not, could you check if there's a file called IseGuard64.dll, IseGuard32.dll or similar located under C:\Windows\system32\ or your system drive and if so, delete that file?

hi, the symptoms sound very similar to https://bugzilla.mozilla.org/show_bug.cgi?id=1590430 - did you ever use comodo security products in the past or even if not, could you check if there's a file called IseGuard64.dll, IseGuard32.dll or similar located under C:\Windows\system32\ or your system drive and if so, delete that file?
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Question owner

yes that fixed it. thanks

yes that fixed it. thanks
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