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download Turbotax program won't open

  • 3 replies
  • 1 has this problem
  • 117 views
  • Last reply by Mayo

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I downloaded Turbotax home and business. It showed up as two downloaded files. One as a .dmg and the other as a .dmg.part file. Neither file opens to shows an install/drag program to applications folder. I downloaded the same file using Safari and the program installed with no problems whats so ever. Is there something in settings that might help out?

Chosen solution

Do you have anti-virus software installed on your computer as that can be a possible cause for the .part file to remain ?

Other possible causes are permission issues with copying the file to the destination folder.

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Did the download finish before you tried opening the file?

The fact that there's a .part suggests that the file was still in the process of downloading, which would explain why the .dmg file didn't open.

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Chosen Solution

Do you have anti-virus software installed on your computer as that can be a possible cause for the .part file to remain ?

Other possible causes are permission issues with copying the file to the destination folder.

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re-downloaded program with anti-virus software off. download still showed two files being downloaded. The .part file did disappear when the .dmg download was complete. The .dmg file opened just fine but I did not install it as I had already done so using Safari. In twenty-five years with a Mac this is the first time I ran into a .part file. Thanks for your help!