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Purchase can't be made.

  • 5 replies
  • 1 has this problem
  • 119 views
  • Last reply by AllenZ

AllenZ
AllenZ

This is the first time this happened since I made FireFox my default browser. I had to order some prescriptions from my supplier. Everything went good until I checked out. Then I got an error message that my purchase can't go through or something like that. 3 times I tried. Never had this problem before with Safari.

I called and completed on order on the phone. Then I tried safari. and made the 2nd re-order. That worked.

I thought maybe pop-up blocker but in Fire-Foxes prefs, my prescription web ste is in to allow pop-ups and cookies.

What else could be the problem?

Thanks Allen Happy New Year

This is the first time this happened since I made FireFox my default browser. I had to order some prescriptions from my supplier. Everything went good until I checked out. Then I got an error message that my purchase can't go through or something like that. 3 times I tried. Never had this problem before with Safari. I called and completed on order on the phone. Then I tried safari. and made the 2nd re-order. That worked. I thought maybe pop-up blocker but in Fire-Foxes prefs, my prescription web ste is in to allow pop-ups and cookies. What else could be the problem? Thanks Allen Happy New Year

Chosen solution

Firefox shows an highlighted shield icon at the left end of the location/address bar in case Tracking Protection is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check in the Web Console what content is blocked

Read this answer in context 👍 1

All Replies (5)

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor

Hi Allen, many sites use third party payment processors, which requires coordinating data back and forth between different servers. This could be affected by cookie settings (especially third party cookies), Tracking Protection (if it's not a reputable site), add-ons that block content in pages, or container-related features that block transfer of cookies.

However, it is difficult to guess after-the-fact.

AllenZ
AllenZ Question owner

Would have been Optum RX https://www.optumrx.com/public/landing

I love Fire Fox and most of it's features. Am I gonna 

have to use Safari again for those that don't work
in Fire Fox?

It's so funny that some payment links in Safari don't work and Fire Fox does. Weird.

Allen

Modified by AllenZ

jscher2000 - Support Volunteer
jscher2000 - Support Volunteer
  • Top 10 Contributor

Payments should work in Firefox if not blocked in the ways I mentioned.

cor-el
cor-el
  • Moderator

Chosen Solution

Firefox shows an highlighted shield icon at the left end of the location/address bar in case Tracking Protection is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check in the Web Console what content is blocked

AllenZ
AllenZ Question owner

@cor-el

SOLVED. That was it. Protection was on. Thanks. I turned it off.

Happy New Year Allen