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Purchase can't be made.

Posted

This is the first time this happened since I made FireFox my default browser. I had to order some prescriptions from my supplier. Everything went good until I checked out. Then I got an error message that my purchase can't go through or something like that. 3 times I tried. Never had this problem before with Safari.

I called and completed on order on the phone. Then I tried safari. and made the 2nd re-order. That worked.

I thought maybe pop-up blocker but in Fire-Foxes prefs, my prescription web ste is in to allow pop-ups and cookies.

What else could be the problem?

Thanks Allen Happy New Year

This is the first time this happened since I made FireFox my default browser. I had to order some prescriptions from my supplier. Everything went good until I checked out. Then I got an error message that my purchase can't go through or something like that. 3 times I tried. Never had this problem before with Safari. I called and completed on order on the phone. Then I tried safari. and made the 2nd re-order. That worked. I thought maybe pop-up blocker but in Fire-Foxes prefs, my prescription web ste is in to allow pop-ups and cookies. What else could be the problem? Thanks Allen Happy New Year

Chosen solution

Firefox shows an highlighted shield icon at the left end of the location/address bar in case Tracking Protection is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check in the Web Console what content is blocked

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.14; rv:71.0) Gecko/20100101 Firefox/71.0

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jscher2000
  • Top 10 Contributor
8893 solutions 72765 answers

Hi Allen, many sites use third party payment processors, which requires coordinating data back and forth between different servers. This could be affected by cookie settings (especially third party cookies), Tracking Protection (if it's not a reputable site), add-ons that block content in pages, or container-related features that block transfer of cookies.

However, it is difficult to guess after-the-fact.

Hi Allen, many sites use third party payment processors, which requires coordinating data back and forth between different servers. This could be affected by cookie settings (especially third party cookies), Tracking Protection (if it's not a reputable site), add-ons that block content in pages, or container-related features that block transfer of cookies. However, it is difficult to guess after-the-fact.
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Question owner

Would have been Optum RX https://www.optumrx.com/public/landing

I love Fire Fox and most of it's features. Am I gonna

have to use Safari again for those that don't work
in Fire Fox?

It's so funny that some payment links in Safari don't work and Fire Fox does. Weird.

Allen

Would have been Optum RX https://www.optumrx.com/public/landing I love Fire Fox and most of it's features. Am I gonna have to use Safari again for those that don't work in Fire Fox? It's so funny that some payment links in Safari don't work and Fire Fox does. Weird. Allen

Modified by AllenZ

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jscher2000
  • Top 10 Contributor
8893 solutions 72765 answers

Payments should work in Firefox if not blocked in the ways I mentioned.

Payments should work in Firefox if not blocked in the ways I mentioned.
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cor-el
  • Top 10 Contributor
  • Moderator
17777 solutions 160821 answers

Chosen Solution

Firefox shows an highlighted shield icon at the left end of the location/address bar in case Tracking Protection is blocking content.

  • click the shield icon for more details and possibly disable the protection

You can check in the Web Console what content is blocked

Firefox shows an highlighted shield icon at the left end of the location/address bar in case Tracking Protection is blocking content. *click the shield icon for more details and possibly disable the protection You can check in the Web Console what content is blocked *"3-bar" menu button or Tools -> Web Developer *https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
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Question owner

@cor-el

SOLVED. That was it. Protection was on. Thanks. I turned it off.

Happy New Year Allen

@cor-el SOLVED. That was it. Protection was on. Thanks. I turned it off. Happy New Year Allen
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