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Firefox crashes after a few seconds of use

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I have been having this problem for a while. I've got the latest version as of this writing 71.0 (64 bit) running on a Windows 10 Dell laptop. Firefox opens and works for a while but closes without any error dialog or message within a minute of use

I have been having this problem for a while. I've got the latest version as of this writing 71.0 (64 bit) running on a Windows 10 Dell laptop. Firefox opens and works for a while but closes without any error dialog or message within a minute of use

Chosen solution

Creating a new Firefox profile and starting with that appears to have solved the problem. FF is not crashing anymore. Thanks

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Additional System Details

Installed Plug-ins

OpenH264 Video Codec provided by Cisco Systems, Inc. Widevine Content Decryption Module provided by Google Inc.

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/78.0.3904.108 Safari/537.36

More Information

FredMcD
  • Top 10 Contributor
4333 solutions 60925 answers

At least two issues have been identified for Firefox 71 on Windows:

(1) Old files from Comodo security software Firefox may crash instantly with older versions of this file present: C:\Windows\system32\iseGuard64.dll

(2) Old Logitech camera driver software I don't know the file name to look for but you would want to update the software. https://support.mozilla.org/questions/1274407

At least two issues have been identified for Firefox 71 on Windows: (1) Old files from Comodo security software Firefox may crash instantly with older versions of this file present: C:\Windows\system32\iseGuard64.dll (2) Old Logitech camera driver software I don't know the file name to look for but you would want to update the software. https://support.mozilla.org/questions/1274407
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Chosen Solution

Creating a new Firefox profile and starting with that appears to have solved the problem. FF is not crashing anymore. Thanks

Creating a new Firefox profile and starting with that appears to have solved the problem. FF is not crashing anymore. Thanks
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FredMcD
  • Top 10 Contributor
4333 solutions 60925 answers

That was very good work. Well Done.

That was very good work. Well Done.
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