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New iPad Pro (iOS 13.3) and Firefox:Private, Safe cannot be installed. Help?

tesald56

I got a new iPad and keep getting a message that Firefox:Private, Safe cannot be installed. Appreciate any help because I have no idea how to fix this...it will load on my iPhone which is running the same iOS version.

I got a new iPad and keep getting a message that Firefox:Private, Safe cannot be installed. Appreciate any help because I have no idea how to fix this...it will load on my iPhone which is running the same iOS version.

All Replies (2)

Chosen Solution

try resetting your ipad and trying to install firefox again.

you can find instructions on resetting your ipad here

http://www.iphonehacks.com/2018/11/ipad-pro-2018-how-hard-reset.html

Ugh, thanks! Not sure why I didn’t think of that.