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Attempted install of firefox trashes my system.

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I have a clean install of windows 10 Home. When I try to install Firefox the screen flickers, I get a blank black screen and then windows crashes. After the attempted install of firefox (71.0) windows 10 Home will not boot. I get a black screen. I have to re-image windows using imaging software. I have tried this numerous times.

I have a clean install of windows 10 Home. When I try to install Firefox the screen flickers, I get a blank black screen and then windows crashes. After the attempted install of firefox (71.0) windows 10 Home will not boot. I get a black screen. I have to re-image windows using imaging software. I have tried this numerous times.
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Additional System Details

Installed Plug-ins

Firefox attempted install trahes my windows 10 home installation.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; Win64; x64; rv:71.0) Gecko/20100101 Firefox/71.0

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rjt69 0 solutions 14 answers

Have you looked in EventVwr.msc for some logs that give concrete details. Wonder if Firefox is the only program using your video card and it is actually a video card problem or not enough power to the video card.

Have you looked in EventVwr.msc for some logs that give concrete details. Wonder if Firefox is the only program using your video card and it is actually a video card problem or not enough power to the video card.
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Question owner

I can't look in event viewer because I can't boot windows.

I can't look in event viewer because I can't boot windows.
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FredMcD
  • Top 10 Contributor
4308 solutions 60484 answers

Do you have an emergency Windows boot disk? It might be with the install disks.

Do you have an emergency Windows boot disk? It might be with the install disks.
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rjt69 0 solutions 14 answers

Bummer,

have you updated windows beforehand? Rebooted? And checked for updates again? Especially check for video driver updates. Then attempt the install of firefox. This does not sound like a firefox issue as much as a hardware issue. Or the computer came with an infection.

Check for bad RAM using the Windows builtin utility or memtest on the SysRescCD.org versions from 2018.

It may also be a power supply issue.

gsmartcontrol is a free opensource tool to check on the condition of the harddrive. May want to have it run an extended test to see if your harddrive is healthy.

Bummer, have you updated windows beforehand? Rebooted? And checked for updates again? Especially check for video driver updates. Then attempt the install of firefox. This does not sound like a firefox issue as much as a hardware issue. Or the computer came with an infection. Check for bad RAM using the Windows builtin utility or memtest on the SysRescCD.org versions from 2018. It may also be a power supply issue. gsmartcontrol is a free opensource tool to check on the condition of the harddrive. May want to have it run an extended test to see if your harddrive is healthy.
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