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Profile: problem with TB version 68...: opens empty with 68.... but normal with 60.9.1

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I have three computers and three mail accounts. I had to completely setup computer 1 from scratch (Win10 Pro 63-Bit). Unfortunately mail account A of the three mail accounts on computer 1 opens completely empty while the other two mail accounts are accessible from this computer.

Copying the profile.ini from computer 2 to computer 1 does not help either (mail accounts are stored on a NAS, therefore the path to the mail accounts is the same).

The profiles.ini files of the two computers are completely the same.

What is wrong, how can I fix the problem?

Any more information needed?

Thank you for your help, Holger

I have three computers and three mail accounts. I had to completely setup computer 1 from scratch (Win10 Pro 63-Bit). Unfortunately mail account A of the three mail accounts on computer 1 opens completely empty while the other two mail accounts are accessible from this computer. Copying the profile.ini from computer 2 to computer 1 does not help either (mail accounts are stored on a NAS, therefore the path to the mail accounts is the same). The profiles.ini files of the two computers are completely the same. What is wrong, how can I fix the problem? Any more information needed? Thank you for your help, Holger
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Modified by HJStern

Chosen solution

in this case, I missed one of the pictures. Rebuilding the global message store appears to be the cure for what your very first picture shows.

https://support.mozilla.org/en-US/kb/rebuilding-global-database

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Question owner

I also copied the profiles.ini file from computer 3 to computer 1 but again to no avail.

Furthermore, I found out, that I can open the Error Console on accounts B and C on computer 1 but not for account A on computer 1.

On computer 2 (Windows 10 Pro 64-BIT) and computer 3 (Windows 8.1 Pro, 64-BIT, Thunderbird 60.9.1) the Error Console for mail account 1 opens normally. (both computers TB 60.9.1, updates always fail though on both computers).

Any help now?

Thank you, Holger

I also copied the profiles.ini file from computer 3 to computer 1 but again to no avail. Furthermore, I found out, that I can open the Error Console on accounts B and C on computer 1 but not for account A on computer 1. On computer 2 (Windows 10 Pro 64-BIT) and computer 3 (Windows 8.1 Pro, 64-BIT, Thunderbird 60.9.1) the Error Console for mail account 1 opens normally. (both computers TB 60.9.1, updates always fail though on both computers). Any help now? Thank you, Holger
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Question owner

On Computer 3 (Windows 8.1 Pro, 64-BIT, TB 60.9.1) Thunderbird now updated to 68.3.1 and mail account A now opens here empty too.

I now installed version 60.9.1 on computer 1 and guess what: yes, hurray, mail account A does not show empty anymore.

Therefore, it seems to be a specific problem of that account in connection with the TB version, but I have no idea how to pin down to what triggers the problem.

On Computer 3 (Windows 8.1 Pro, 64-BIT, TB 60.9.1) Thunderbird now updated to 68.3.1 and mail account A now opens here empty too. I now installed version 60.9.1 on computer 1 and guess what: yes, hurray, mail account A does not show empty anymore. Therefore, it seems to be a specific problem of that account in connection with the TB version, but I have no idea how to pin down to what triggers the problem.
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Matt
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See https://thunderbirdtweaks.blogspot.com/2019/09/i-lost-my-profilemail-on-update-to.html
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Question owner

Hello Matt,

Thank you for your support.

I looked up the information on the link. I can only follow the steps partly and I can only start with Menu / Help / Troubleshooting Information if I use one of the profiles that work. If I use the profile that opens empty clicking on "Troubleshooting Information" does not generate any action at all. So I started from one of the profiles that work.

It shows the three profiles of which one is the one that opens empty. If I understand your description correctly I am supposed to click on the button "Launch profile in new browser" of the non-working profile. If I do that it opens the empty profile in a new window but I cannot access the "Troubleshooting Information" to set this profile as default. Therefore, I tried to "Set as default profile" the non-working profile from the window of one of the working profiles. Then I clicked Restart / Restart normally (on the upper right).

This restarted Thunderbird but interestingly with the same profile that I opened it with in the first place and not with the newly set default profile (the non-working profile). It also directly opens the last tab (About profiles) and shows the non-working profile as default even if it did not open as default.

Maybe, I misunderstood your guide but anyway I am stuck here again. I hope you can understand what I was trying to describe.

Any more information needed, thank you again for your help, Holger

Hello Matt, Thank you for your support. I looked up the information on the link. I can only follow the steps partly and I can only start with Menu / Help / Troubleshooting Information if I use one of the profiles that work. If I use the profile that opens empty clicking on "Troubleshooting Information" does not generate any action at all. So I started from one of the profiles that work. It shows the three profiles of which one is the one that opens empty. If I understand your description correctly I am supposed to click on the button "Launch profile in new browser" of the non-working profile. If I do that it opens the empty profile in a new window but I cannot access the "Troubleshooting Information" to set this profile as default. Therefore, I tried to "Set as default profile" the non-working profile from the window of one of the working profiles. Then I clicked Restart / Restart normally (on the upper right). This restarted Thunderbird but interestingly with the same profile that I opened it with in the first place and not with the newly set default profile (the non-working profile). It also directly opens the last tab (About profiles) and shows the non-working profile as default even if it did not open as default. Maybe, I misunderstood your guide but anyway I am stuck here again. I hope you can understand what I was trying to describe. Any more information needed, thank you again for your help, Holger
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Matt
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3393 solutions 23501 answers

Chosen Solution

in this case, I missed one of the pictures. Rebuilding the global message store appears to be the cure for what your very first picture shows.

https://support.mozilla.org/en-US/kb/rebuilding-global-database

in this case, I missed one of the pictures. Rebuilding the global message store appears to be the cure for what your very first picture shows. https://support.mozilla.org/en-US/kb/rebuilding-global-database
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Question owner

Dear Matt,

Yes, yes, yes.

Thank you very much, Matt, this now solved the problem, Holger

Dear Matt, Yes, yes, yes. Thank you very much, Matt, this now solved the problem, Holger
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Mr Web 0 solutions 1 answers

I have exactly the same problem now after updating TB from version 60.9.1 to 68.3.1. I have had my active profile in NAS for years but after the update the account is empty as in your first picture.

I have copied the new default profile to the NAS and it is empty too. And I have copied the old profile from NAS to the local computer it works there. So it obvious that the the new TB version doesn't accept NAS as profile location.

I deleted the global-messages-db.sqlite file and opened TB after that. A new global-messages-db.sqlite file was created automatically but it is totally empty and no activity found in the Activity Monitor. I am using Apple MacBook Air with macOS High Sierra version 10.13.6. Does this matter? You Holger have Windows.

How to proceed? Any idea? Is the downgrading to the TB version 60.9.1 the only solution?

I have exactly the same problem now after updating TB from version 60.9.1 to 68.3.1. I have had my active profile in NAS for years but after the update the account is empty as in your first picture. I have copied the new default profile to the NAS and it is empty too. And I have copied the old profile from NAS to the local computer it works there. So it obvious that the the new TB version doesn't accept NAS as profile location. I deleted the global-messages-db.sqlite file and opened TB after that. A new global-messages-db.sqlite file was created automatically but it is totally empty and no activity found in the Activity Monitor. I am using Apple MacBook Air with macOS High Sierra version 10.13.6. Does this matter? You Holger have Windows. How to proceed? Any idea? Is the downgrading to the TB version 60.9.1 the only solution?
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Question owner

Matt's last comment comment with the solution: https://support.mozilla.org/en-US/kb/rebuilding-global-database

(above my "yes, yes, yes ...")

solved the problem.

Matt's last comment comment with the solution: https://support.mozilla.org/en-US/kb/rebuilding-global-database (above my "yes, yes, yes ...") solved the problem.

Modified by HJStern

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Matt
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MrWeb, if your profile is on a samba 1 share on the nas, you might see issues like here https://bugzilla.mozilla.org/show_bug.cgi?id=1593035

If that is the case I suggest you join in there or open your own support question quoting that source.

MrWeb, if your profile is on a samba 1 share on the nas, you might see issues like here https://bugzilla.mozilla.org/show_bug.cgi?id=1593035 If that is the case I suggest you join in there or open your own support question quoting that source.
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