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Firefox only uploading white photos to Firefox Sync Profile

Posted

I go to change my Firefox Sync profile photo via settings only to have the photo uploaded become a white image. I click the "change photo" button and choose a photo from my files. The photo shows up and lets me crop the image. Once I finish and hit "upload", the image has turned into a completely white photo (see screenshots).


I hope the screenshots uploaded properly for this post.


I have tried:

A.) Cleaning cache and cookies

B.) Uploading from my Android 9.0/LineageOS 16.0 device

C.) Uploading from my iOS device

D.) Uploading from my laptop (running Pop!_OS, a Linux distribution)

E.) Logging in with a default profile via about:profiles and uploading an image

I go to change my Firefox Sync profile photo via settings only to have the photo uploaded become a white image. I click the "change photo" button and choose a photo from my files. The photo shows up and lets me crop the image. Once I finish and hit "upload", the image has turned into a completely white photo (see screenshots). I hope the screenshots uploaded properly for this post. I have tried: A.) Cleaning cache and cookies B.) Uploading from my Android 9.0/LineageOS 16.0 device C.) Uploading from my iOS device D.) Uploading from my laptop (running Pop!_OS, a Linux distribution) E.) Logging in with a default profile via about:profiles and uploading an image
Attached screenshots

Modified by Gwenn Shinguji

Quote

Additional System Details

Installed Plug-ins

OpenH264 Video Codec provided by Cisco Systems, Inc.

Application

  • User Agent: Mozilla/5.0 (X11; Linux x86_64; rv:68.0) Gecko/20100101 Firefox/68.0

More Information

Application Basics
------------------
Name: Firefox
Version: 70.0.1
Build ID: 20191031132559
User Agent: Mozilla/5.0 (Windows NT 10.0; rv:68.0) Gecko/20100101 Firefox/68.0
OS: Linux 4.19.85-1-MANJARO
Multiprocess Windows: 1/1 Enabled by default
Remote Processes: 9
Enterprise Policies: Inactive
Google Location Service Key: Found
Google Safebrowsing Key: Found
Mozilla Location Service Key: Found
Safe Mode: false
Crash Reports for the Last 3 Days
---------------------------------
Firefox Features
----------------
Name: Firefox Screenshots
Version: 39.0.0
ID: screenshots@mozilla.org
Name: Form Autofill
Version: 1.0
ID: formautofill@mozilla.org
Name: Web Compat
Version: 6.2.0
ID: webcompat@mozilla.org
Name: WebCompat Reporter
Version: 1.1.0
ID: webcompat-reporter@mozilla.org
Remote Processes
----------------
Type: Web Content
Count: 8 / 8
Type: Extension
Count: 1
Extensions
----------
Name: Amazon.co.uk
Version: 1.1
Enabled: true
ID: amazon@search.mozilla.org
Name: Amazon.com
Version: 1.1
Enabled: true
ID: amazondotcom@search.mozilla.org
Name: BetterTTV
Version: 7.2.71
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ID: firefox@betterttv.net
Name: Bing
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Enabled: true
ID: bing@search.mozilla.org
Name: Chambers (UK)
Version: 1.0
Enabled: true
ID: chambers-en-GB@search.mozilla.org
Name: Dark Skin For Crunchyroll
Version: 2.1.3
Enabled: true
ID: {54659c50-fe3e-4b2b-890d-540cd5e1a8f2}
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ID: jid1-BoFifL9Vbdl2zQ@jetpack
Name: DuckDuckGo
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Enabled: true
ID: ddg@search.mozilla.org
Name: eBay
Version: 1.0
Enabled: true
ID: ebay@search.mozilla.org
Name: FrankerFaceZ
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Enabled: true
ID: frankerfacez@frankerfacez.com
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Enabled: true
ID: google@search.mozilla.org
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ID: {e4a8a97b-f2ed-450b-b12d-ee082ba24781}
Name: hotfix-update-xpi-intermediate
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Enabled: true
ID: hotfix-update-xpi-intermediate@mozilla.com
Name: HTTPS Everywhere
Version: 2019.11.7
Enabled: true
ID: https-everywhere@eff.org
Name: Old Reddit Redirect
Version: 1.1.2
Enabled: true
ID: {9063c2e9-e07c-4c2c-9646-cfe7ca8d0498}
Name: Plasma Integration
Version: 1.7
Enabled: true
ID: plasma-browser-integration@kde.org
Name: Privacy Badger
Version: 2019.11.18
Enabled: true
ID: jid1-MnnxcxisBPnSXQ@jetpack
Name: Reddit Enhancement Suite
Version: 5.18.7
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ID: jid1-xUfzOsOFlzSOXg@jetpack
Name: Twitter
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Enabled: true
ID: twitter@search.mozilla.org
Name: uBlock Origin
Version: 1.24.2
Enabled: true
ID: uBlock0@raymondhill.net
Name: uMatrix
Version: 1.4.0
Enabled: true
ID: uMatrix@raymondhill.net
Name: Wikipedia (en)
Version: 1.0
Enabled: true
ID: wikipedia@search.mozilla.org
Graphics
--------
Features
Compositing: Basic
Asynchronous Pan/Zoom: wheel input enabled; scrollbar drag enabled; keyboard enabled; autoscroll enabled
WebGL 1 Driver WSI Info: -
WebGL 1 Driver Renderer: WebGL is currently disabled.
WebGL 1 Driver Version: -
WebGL 1 Driver Extensions: -
WebGL 1 Extensions: -
WebGL 2 Driver WSI Info: -
WebGL 2 Driver Renderer: WebGL is currently disabled.
WebGL 2 Driver Version: -
WebGL 2 Driver Extensions: -
WebGL 2 Extensions: -
Window Protocol: x11
Off Main Thread Painting Enabled: true
Off Main Thread Painting Worker Count: 4
Target Frame Rate: 60
GPU #1
Active: Yes
Description: GeForce GTX 1070 Ti/PCIe/SSE2
Vendor ID: 0x10de
Device ID: GeForce GTX 1070 Ti/PCIe/SSE2
Driver Vendor: nvidia/unknown
Driver Version: 430.64.0.0
RAM: 0MB
Diagnostics
AzureCanvasBackend: skia
AzureContentBackend: skia
AzureFallbackCanvasBackend: none
CairoUseXRender: 0
Decision Log
HW_COMPOSITING:
blocked by env: Acceleration blocked by platform
OPENGL_COMPOSITING:
unavailable by default: Hardware compositing is disabled
GPU_PROCESS:
unavailable by env: Hardware compositing is unavailable.
WEBRENDER:
opt-in by default: WebRender is an opt-in feature
WEBRENDER_QUALIFIED:
blacklisted by env: No qualified hardware
Media
-----
Audio Backend: pulse-rust
Max Channels: 2
Preferred Sample Rate: 96000
Output Devices
Name: Group
GP104 High Definition Audio Controller Digital Stereo (HDMI): /devices/pci0000:00/0000:00:01.0/0000:01:00.1/sound/card1
Built-in Audio Analog Stereo: /devices/pci0000:00/0000:00:1f.3/sound/card0
Input Devices
Name: Group
Monitor of GP104 High Definition Audio Controller Digital Stereo (HDMI): /devices/pci0000:00/0000:00:01.0/0000:01:00.1/sound/card1
Blue Snowball Analog Stereo: /devices/pci0000:00/0000:00:14.0/usb1/1-1/1-1:1.0/sound/card2
Monitor of Built-in Audio Analog Stereo: /devices/pci0000:00/0000:00:1f.3/sound/card0
Built-in Audio Analog Stereo: /devices/pci0000:00/0000:00:1f.3/sound/card0
Important Modified Preferences
------------------------------
accessibility.force_disabled: 1
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.amount_written: 1453324
browser.cache.disk.capacity: 153600
browser.cache.disk.filesystem_reported: 1
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.telemetry_report_ID: 12
browser.cache.offline.enable: false
browser.download.useDownloadDir: false
browser.search.useDBForOrder: true
browser.sessionstore.max_tabs_undo: 0
browser.sessionstore.privacy_level: 2
browser.sessionstore.restore_on_demand: false
browser.sessionstore.upgradeBackup.latestBuildID: 20190709135731
browser.startup.homepage: https://www.startpage.com/do/mypage.pl?prfe=36c84513558a2d34bf0d89ea505333ad9373451967a4ef6d0c1c89932309a9bc56c1611f454f
browser.startup.homepage_override.buildID: 20191031132559
browser.startup.homepage_override.mstone: 70.0.1
browser.tabs.warnOnClose: false
browser.urlbar.maxRichResults: 12
browser.urlbar.speculativeConnect.enabled: false
browser.urlbar.suggest.history: false
browser.urlbar.suggest.openpage: false
browser.urlbar.timesBeforeHidingSuggestionsHint: 0
dom.battery.enabled: false
dom.event.clipboardevents.enabled: false
dom.forms.autocomplete.formautofill: true
dom.push.userAgentID: 9b8668b35d444232b65714743ea6ec29
extensions.formautofill.firstTimeUse: false
extensions.lastAppVersion: 70.0.1
font.internaluseonly.changed: true
font.name.serif.x-western: sans-serif
general.autoScroll: true
idle.lastDailyNotification: 1574907154
media.autoplay.default: 5
media.benchmark.vp9.fps: 302
media.benchmark.vp9.versioncheck: 5
media.gmp-gmpopenh264.abi: x86_64-gcc3
media.gmp-gmpopenh264.lastUpdate: 1571856639
media.gmp-gmpopenh264.version: 1.8.1.1
media.gmp-manager.buildID: 20191031132559
media.gmp-manager.lastCheck: 1574958744
media.gmp.storage.version.observed: 1
media.navigator.enabled: false
media.peerconnection.enabled: false
media.peerconnection.ice.default_address_only: true
media.peerconnection.ice.no_host: true
media.peerconnection.ice.proxy_only_if_behind_proxy: true
media.peerconnection.identity.timeout: 1
media.peerconnection.turn.disable: true
media.peerconnection.use_document_iceservers: false
media.peerconnection.video.enabled: false
network.cookie.cookieBehavior: 1
network.cookie.lifetimePolicy: 2
network.dns.disablePrefetch: true
network.http.referer.trimmingPolicy: 2
network.http.referer.XOriginPolicy: 2
network.http.referer.XOriginTrimmingPolicy: 2
network.http.speculative-parallel-limit: 0
network.IDN_show_punycode: true
network.predictor.cleaned-up: true
network.predictor.enabled: false
network.prefetch-next: false
network.trr.custom_uri: https://dns10.quad9.net/dns-query
network.trr.mode: 2
network.trr.uri: https://dns10.quad9.net/dns-query
places.database.lastMaintenance: 1574725041
places.history.enabled: false
places.history.expiration.transient_current_max_pages: 112348
plugin.disable_full_page_plugin_for_types: application/pdf
print.print_bgcolor: false
print.print_bgimages: false
print.print_duplex: 0
print.print_evenpages: true
print.print_margin_bottom: 0.5
print.print_margin_left: 0.5
print.print_margin_right: 0.5
print.print_margin_top: 0.5
print.print_oddpages: true
print.print_orientation: 1
print.print_page_delay: 50
print.print_paper_data: 0
print.print_paper_height: 11.00
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print.print_paper_size_unit: 0
print.print_paper_width: 8.50
print.print_scaling: 1.00
print.print_shrink_to_fit: false
print.print_to_file: false
print.print_unwriteable_margin_bottom: 56
print.print_unwriteable_margin_left: 25
print.print_unwriteable_margin_right: 25
print.print_unwriteable_margin_top: 25
privacy.clearOnShutdown.sessions: false
privacy.donottrackheader.enabled: true
privacy.firstparty.isolate: true
privacy.history.custom: true
privacy.resistFingerprinting: true
privacy.sanitize.pending: [{"id":"shutdown","itemsToClear":["cache","cookies","history","formdata","downloads"],"options":{}},{"id":"newtab-contai
privacy.sanitize.sanitizeOnShutdown: true
privacy.trackingprotection.enabled: true
privacy.trackingprotection.fingerprinting.enabled: true
security.dialog_enable_delay: 0
security.remote_settings.intermediates.checked: 1563203047
security.sandbox.content.tempDirSuffix: fadcd447-f5a1-4a70-bab3-a678dccb9139
security.sandbox.plugin.tempDirSuffix: 880006df-7252-4ae1-99b7-c5e06f9dc555
services.sync.declinedEngines:
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services.sync.engine.history: false
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services.sync.lastPing: 1574912132
services.sync.lastSync: Fri Nov 29 2019 03:02:30 GMT+0000 (Coordinated Universal Time)
signon.generation.enabled: false
signon.importedFromSqlite: true
storage.vacuum.last.index: 1
storage.vacuum.last.places.sqlite: 1573502655
webgl.disabled: true
Important Locked Preferences
----------------------------
Places Database
---------------
JavaScript
----------
Incremental GC: true
Accessibility
-------------
Activated: false
Prevent Accessibility: 1
Library Versions
----------------
NSPR
Expected minimum version: 4.23
Version in use: 4.23
NSS
Expected minimum version: 3.47
Version in use: 3.47
NSSSMIME
Expected minimum version: 3.47
Version in use: 3.47
NSSSSL
Expected minimum version: 3.47
Version in use: 3.47
NSSUTIL
Expected minimum version: 3.47
Version in use: 3.47
Sandbox
-------
Seccomp-BPF (System Call Filtering): true
Seccomp Thread Synchronization: true
User Namespaces: true
Content Process Sandboxing: true
Media Plugin Sandboxing: true
Content Process Sandbox Level: 4
Effective Content Process Sandbox Level: 4
Rejected System Calls
---------------------
Internationalization & Localization
-----------------------------------
Application Settings
Requested Locales: ["en-US"]
Available Locales: ["en-US","en-GB"]
App Locales: ["en-US","en-GB","und"]
Regional Preferences: ["en-US"]
Default Locale: "und"
Operating System
System Locales: ["en-US"]
Regional Preferences: ["en-US"]

Dinushi Dhananjani
  • Top 25 Contributor
5 solutions 216 answers

Helpful Reply

Hi!, Just try this...


   In Windows, from the Tools menu, select Options....
   On a Mac, from the Firefox menu, select Preferences....
   If the menu bar is hidden, press Alt to make it visible.
   At the top of the window, click Content.
   Uncheck Load Images or Load images automatically.
   In Windows, click OK.
Hi!, Just try this... In Windows, from the Tools menu, select Options.... On a Mac, from the Firefox menu, select Preferences.... If the menu bar is hidden, press Alt to make it visible. At the top of the window, click Content. Uncheck Load Images or Load images automatically. In Windows, click OK.
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Question owner

I don't have a Windows based device. When I hit Alt, the context menu doesn't have a tab called "Content".

I don't have a Windows based device. When I hit Alt, the context menu doesn't have a tab called "Content".
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cor-el
  • Top 10 Contributor
  • Moderator
17696 solutions 160119 answers

Is this a normal JPG or PNG image with no embedded color profile (i.e. sRGB) ?

What are the dimensions of this image?

Maybe try to resize the image in an editor (GIMP) before uploading the image (e.g. 100x100).

Is this a normal JPG or PNG image with no embedded color profile (i.e. sRGB) ? What are the dimensions of this image? Maybe try to resize the image in an editor (GIMP) before uploading the image (e.g. 100x100).
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