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Don't know where to ask this, firefox account deleted?

  • 4 replies
  • 1 has this problem
  • 36 views
  • Last reply by Jhon599

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Why can't I log into my old firefox account from 2013? My account was considered a "Theme Artist" and I only ever uploaded one theme. But it says the email doesn't exist when I try to recover the password through the email. Yes it is 100% the correct email, I've only EVER had two emails, I'm certain it was this one and I even have old emails from mozilla themselves talking about my account. As you can see in the screenshot though it says it's from "nobody@mozilla", but it definitely wasn't a phishing email so a lot internally has probably changed within mozilla since 2015. But, how do I talk to an actual developer to recover my account as obviously you guys wouldn't be able to help with this. I know it was a long time ago and a lot has probably changed internally with mozilla but I would like access to my account back.

Oh, and yes my artwork Theme is still uploaded to the addons website: https://addons.mozilla.org/en-US/firefox/user/7768082/

Hope someone can help.

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Chosen solution

If I remember correctly, the addons.mozilla.org (AMO) website hasn't always been integrated with the Firefox Account system. You likely didn't have a Firefox Account if you were using the system way back in 2013. You may have to create a Firefox account using the email address that you registered to AMO with and then login.

Hope this helps.

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Chosen Solution

If I remember correctly, the addons.mozilla.org (AMO) website hasn't always been integrated with the Firefox Account system. You likely didn't have a Firefox Account if you were using the system way back in 2013. You may have to create a Firefox account using the email address that you registered to AMO with and then login.

Hope this helps.

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Modified by cor-el

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Thank you so much for the help guys. Problem solved.

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dkf157 said

Thank you so much for the help guys. Problem solved.

Modified by Jhon599