X
Tap here to go to the mobile version of the site.

Support Forum

Just got the latest FF update and Adaware Secure Search showed up in my addons. There's no option to remove it.

Posted

Windows 10 Pro, Version 1903, OS Build 18362.418 FF 70.0 (64 bit)

Let me preface this with saying I worked in IT for a long time. I'm stumped on this one.

FF worked fine on 10/22/19. Tried opening FF on 10/23/19 and it kept crashing. I started the task of finding out why.

Opened in Safe Mode and saw the latest FF update. Also discovered a new addon that I did not install: Adaware Secure Search. It wasn't there the last time I reviewed addons (which I do frequently, trying to find the best addon's for my usage) and I hadn't installed anything new recently. Disabled Adaware and FF started opening properly.

I don't want Adaware Secure Search however there is no Remove option in the dropdown. So, I started hunting online to try and remove it.

It is not in the Control Panel. It is not in the registry - I searched in every folder. Ran MalwareBytes and other tools - they don't see Adaware Secure Search anywhere. I followed the instructions that required the use of Troubleshooting and found Adaware is also not in my FF profile (that I can tell - the .xpi files are difficult to figure out since the majority are in number value). Tried refreshing FF and it showed up again. Un/re-installed FF and there it is again!...but this time i had the "joy" of having to redo my tabs, etc. It isn't on my other browsers either, just FF.

How do I get this removed? I don't want it to somehow become enabled in my system.

Windows 10 Pro, Version 1903, OS Build 18362.418 FF 70.0 (64 bit) Let me preface this with saying I worked in IT for a long time. I'm stumped on this one. FF worked fine on 10/22/19. Tried opening FF on 10/23/19 and it kept crashing. I started the task of finding out why. Opened in Safe Mode and saw the latest FF update. Also discovered a new addon that I did not install: Adaware Secure Search. It wasn't there the last time I reviewed addons (which I do frequently, trying to find the best addon's for my usage) and I hadn't installed anything new recently. Disabled Adaware and FF started opening properly. I don't want Adaware Secure Search however there is no Remove option in the dropdown. So, I started hunting online to try and remove it. It is not in the Control Panel. It is not in the registry - I searched in every folder. Ran MalwareBytes and other tools - they don't see Adaware Secure Search anywhere. I followed the instructions that required the use of Troubleshooting and found Adaware is also not in my FF profile (that I can tell - the .xpi files are difficult to figure out since the majority are in number value). Tried refreshing FF and it showed up again. Un/re-installed FF and there it is again!...but this time i had the "joy" of having to redo my tabs, etc. It isn't on my other browsers either, just FF. How do I get this removed? I don't want it to somehow become enabled in my system.
Attached screenshots

Chosen solution

You can find the install location of a specific extension in the extensions.json file in the profile folder. You can open the extensions.json file in a Firefox tab to use the builtin JSON viewer.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

Read this answer in context 1
Quote

Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • Firefox 70.0
  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:70.0) Gecko/20100101 Firefox/70.0
  • Support URL: https://support.mozilla.org/1/firefox/70.0/WINNT/en-US/

Extensions

  • Adblock for Youtube™ 4.3.2 ({0ac04bdb-d698-452f-8048-bcef1a3f4b0d})
  • Adblock Plus - free ad blocker 3.7 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • AdBlocker for YouTube™ 0.3.2 (jid1-q4sG8pYhq8KGHs@jetpack)
  • Always Right 2.0.7 (jid0-SzimoL45Ib8OddgoUBG0buQmjec@jetpack)
  • Amazon 1.6 ({6ce76b14-1c76-4774-919d-7a3c820a4d56})
  • Amazon Assistant for Firefox 10.1910.9.12227 (abb@amazon.com)
  • Amazon.com 1.1 (amazondotcom@search.mozilla.org)
  • Bing 1.0 (bing@search.mozilla.org)
  • Bitwarden - Free Password Manager 1.41.0 ({446900e4-71c2-419f-a6a7-df9c091e268b})
  • Bot Sentinel 1.2.7 ({4edd1c73-3c7f-4a6c-9443-90f4e66222b5})
  • Buffer 3.4.9 (jid1-zUyU7TGKwejAyA@jetpack)
  • DuckDuckGo 1.0 (ddg@search.mozilla.org)
  • eBay 1.0 (ebay@search.mozilla.org)
  • EverSync - Sync bookmarks, backup favorites 18.5.5 (fvdmedia@gmail.com)
  • Google 1.0 (google@search.mozilla.org)
  • Google Images Restored 0.1.6 ({55f3212f-550d-44c2-b31d-464d3df77fa4})
  • google-no-tracking-url 3.0.0 (jid1-zUrvDCat3xoDSQ@jetpack)
  • LastPass: Free Password Manager 4.35.1.2 (support@lastpass.com)
  • Mute all inactive tabs 0.2 (mute-all-inactive-tabs@evilpie.tomschuster.name)
  • MySessions 2.14.11 (balyaev@gmail.com)
  • OneTab 1.29 (extension@one-tab.com)
  • Pinterest 1.3 ({b27d330c-3ac1-4421-9c96-1a5781ee9bff})
  • Pinterest Save Button 4.0.91 (jid1-YcMV6ngYmQRA2w@jetpack)
  • Protect My Choices 1.2.5 ({dc501fe1-520b-41f2-9421-ecbb2e7f0255})
  • Resurrect Pages 7 ({0c8fbd76-bdeb-4c52-9b24-d587ce7b9dc3})
  • S3.Translator 6.25 ({3a2831f6-37df-4a42-baf6-0b81d5b6a68f})
  • Twitter 1.0 (twitter@search.mozilla.org)
  • uBlock Origin 1.22.4 (uBlock0@raymondhill.net)
  • Wikipedia (en) 1.0 (wikipedia@search.mozilla.org)
  • YouTube Classic 1.4.1 ({6acd0f4d-ab79-4b79-9b28-8bde65ae355c})
  • Adaware Secure Search 1.0.0.4 (@newtab-omni) (Inactive)
  • Disconnect 5.19.3 (2.0@disconnect.me) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: NVIDIA GeForce GTX 560M
  • adapterDescription2:
  • adapterDeviceID: 0x1251
  • adapterDeviceID2:
  • adapterDrivers: C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1474122a0ce2f241\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1474122a0ce2f241\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1474122a0ce2f241\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1474122a0ce2f241\nvldumdx.dll C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1474122a0ce2f241\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1474122a0ce2f241\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1474122a0ce2f241\nvldumd.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvami.inf_amd64_1474122a0ce2f241\nvldumd.dll
  • adapterDrivers2:
  • adapterRAM: 3072
  • adapterRAM2:
  • adapterSubsysID: 204a1043
  • adapterSubsysID2:
  • adapterVendorID: 0x10de
  • adapterVendorID2:
  • clearTypeParameters: Gamma: 2.2 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 200
  • contentUsesTiling: False
  • crashGuards: []
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 10.0.18362.356
  • driverDate: 3-23-2018
  • driverDate2:
  • driverVendor:
  • driverVendor2:
  • driverVersion: 23.21.13.9135
  • driverVersion2:
  • featureLog: {u'fallbacks': [], u'features': [{u'status': u'available', u'description': u'Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'HW_COMPOSITING'}, {u'status': u'available', u'description': u'Direct3D11 Compositing', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_COMPOSITING'}, {u'status': u'available', u'description': u'Direct2D', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'DIRECT2D'}, {u'status': u'available', u'description': u'Direct3D11 hardware ANGLE', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'D3D11_HW_ANGLE'}, {u'status': u'available', u'description': u'GPU Process', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'GPU_PROCESS'}, {u'status': u'opt-in', u'description': u'WebRender', u'log': [{u'status': u'opt-in', u'message': u'WebRender is an opt-in feature', u'type': u'default'}], u'name': u'WEBRENDER'}, {u'status': u'blocked-release-channel-battery', u'description': u'WebRender qualified', u'log': [{u'status': u'available', u'type': u'default'}, {u'status': u'blocked-release-channel-battery', u'message': u'Release channel and battery', u'type': u'env'}], u'name': u'WEBRENDER_QUALIFIED'}, {u'status': u'available', u'description': u'Off Main Thread Painting', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'OMTP'}, {u'status': u'available', u'description': u'Advanced Layers', u'log': [{u'status': u'available', u'type': u'default'}], u'name': u'ADVANCED_LAYERS'}]}
  • info: {u'AzureContentBackend (UI Process)': u'skia', u'CMSOutputProfile': u'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', u'AzureCanvasBackend (UI Process)': u'skia', u'ApzWheelInput': 1, u'ApzDragInput': 1, u'ApzKeyboardInput': 1, u'AzureFallbackCanvasBackend (UI Process)': u'none', u'ApzAutoscrollInput': 1, u'AzureCanvasBackend': u'direct2d 1.1', u'AzureContentBackend': u'direct2d 1.1'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • offMainThreadPaintEnabled: True
  • offMainThreadPaintWorkerCount: 4
  • targetFrameRate: 60
  • usesTiling: False
  • webgl1DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl1Extensions: ANGLE_instanced_arrays EXT_blend_minmax EXT_color_buffer_half_float EXT_disjoint_timer_query EXT_float_blend EXT_frag_depth EXT_shader_texture_lod EXT_sRGB EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_element_index_uint OES_standard_derivatives OES_texture_float OES_texture_float_linear OES_texture_half_float OES_texture_half_float_linear OES_vertex_array_object WEBGL_color_buffer_float WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_depth_texture WEBGL_draw_buffers WEBGL_lose_context
  • webgl1Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 560M Direct3D11 vs_5_0 ps_5_0)
  • webgl1Version: OpenGL ES 2.0 (ANGLE 2.1.0.21dccd386996)
  • webgl1WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000009ee4) EGL_VERSION: 1.4 (ANGLE 2.1.0.21dccd386996) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • webgl2DriverExtensions: GL_ANGLE_client_arrays GL_ANGLE_copy_texture_3d GL_ANGLE_depth_texture GL_ANGLE_explicit_context GL_ANGLE_explicit_context_gles1 GL_ANGLE_framebuffer_blit GL_ANGLE_framebuffer_multisample GL_ANGLE_instanced_arrays GL_ANGLE_lossy_etc_decode GL_ANGLE_memory_size GL_ANGLE_multi_draw GL_ANGLE_multiview_multisample GL_ANGLE_pack_reverse_row_order GL_ANGLE_program_cache_control GL_ANGLE_provoking_vertex GL_ANGLE_request_extension GL_ANGLE_robust_client_memory GL_ANGLE_texture_compression_dxt3 GL_ANGLE_texture_compression_dxt5 GL_ANGLE_texture_multisample GL_ANGLE_texture_usage GL_ANGLE_translated_shader_source GL_CHROMIUM_bind_generates_resource GL_CHROMIUM_bind_uniform_location GL_CHROMIUM_color_buffer_float_rgb GL_CHROMIUM_color_buffer_float_rgba GL_CHROMIUM_copy_compressed_texture GL_CHROMIUM_copy_texture GL_CHROMIUM_sync_query GL_EXT_blend_func_extended GL_EXT_blend_minmax GL_EXT_color_buffer_float GL_EXT_color_buffer_half_float GL_EXT_debug_marker GL_EXT_discard_framebuffer GL_EXT_disjoint_timer_query GL_EXT_draw_buffers GL_EXT_float_blend GL_EXT_frag_depth GL_EXT_instanced_arrays GL_EXT_map_buffer_range GL_EXT_occlusion_query_boolean GL_EXT_read_format_bgra GL_EXT_robustness GL_EXT_sRGB GL_EXT_shader_texture_lod GL_EXT_texture_compression_bptc GL_EXT_texture_compression_dxt1 GL_EXT_texture_compression_s3tc_srgb GL_EXT_texture_filter_anisotropic GL_EXT_texture_format_BGRA8888 GL_EXT_texture_norm16 GL_EXT_texture_rg GL_EXT_texture_storage GL_EXT_unpack_subimage GL_KHR_debug GL_KHR_parallel_shader_compile GL_KHR_robust_buffer_access_behavior GL_NV_EGL_stream_consumer_external GL_NV_fence GL_NV_pack_subimage GL_NV_pixel_buffer_object GL_OES_EGL_image GL_OES_EGL_image_external GL_OES_EGL_image_external_essl3 GL_OES_compressed_ETC1_RGB8_texture GL_OES_depth32 GL_OES_element_index_uint GL_OES_get_program_binary GL_OES_mapbuffer GL_OES_packed_depth_stencil GL_OES_rgb8_rgba8 GL_OES_standard_derivatives GL_OES_surfaceless_context GL_OES_texture_border_clamp GL_OES_texture_float GL_OES_texture_float_linear GL_OES_texture_half_float GL_OES_texture_half_float_linear GL_OES_texture_npot GL_OES_vertex_array_object GL_OVR_multiview2 OES_compressed_EAC_R11_signed_texture OES_compressed_EAC_R11_unsigned_texture OES_compressed_EAC_RG11_signed_texture OES_compressed_EAC_RG11_unsigned_texture OES_compressed_ETC2_RGB8_texture OES_compressed_ETC2_RGBA8_texture OES_compressed_ETC2_punchthroughA_RGBA8_texture OES_compressed_ETC2_punchthroughA_sRGB8_alpha_texture OES_compressed_ETC2_sRGB8_alpha8_texture OES_compressed_ETC2_sRGB8_texture
  • webgl2Extensions: EXT_color_buffer_float EXT_disjoint_timer_query EXT_float_blend EXT_texture_compression_bptc EXT_texture_filter_anisotropic OES_texture_float_linear WEBGL_compressed_texture_s3tc WEBGL_compressed_texture_s3tc_srgb WEBGL_debug_renderer_info WEBGL_debug_shaders WEBGL_lose_context
  • webgl2Renderer: Google Inc. -- ANGLE (NVIDIA GeForce GTX 560M Direct3D11 vs_5_0 ps_5_0)
  • webgl2Version: OpenGL ES 3.0 (ANGLE 2.1.0.21dccd386996)
  • webgl2WSIInfo: EGL_VENDOR: Google Inc. (adapter LUID: 0000000000009ee4) EGL_VERSION: 1.4 (ANGLE 2.1.0.21dccd386996) EGL_EXTENSIONS: EGL_EXT_create_context_robustness EGL_ANGLE_d3d_share_handle_client_buffer EGL_ANGLE_d3d_texture_client_buffer EGL_ANGLE_surface_d3d_texture_2d_share_handle EGL_ANGLE_query_surface_pointer EGL_ANGLE_window_fixed_size EGL_ANGLE_keyed_mutex EGL_ANGLE_surface_orientation EGL_ANGLE_direct_composition EGL_NV_post_sub_buffer EGL_KHR_create_context EGL_EXT_device_query EGL_KHR_image EGL_KHR_image_base EGL_KHR_gl_texture_2D_image EGL_KHR_gl_texture_cubemap_image EGL_KHR_gl_renderbuffer_image EGL_KHR_get_all_proc_addresses EGL_KHR_stream EGL_KHR_stream_consumer_gltexture EGL_NV_stream_consumer_gltexture_yuv EGL_ANGLE_flexible_surface_compatibility EGL_ANGLE_stream_producer_d3d_texture EGL_ANGLE_create_context_webgl_compatibility EGL_CHROMIUM_create_context_bind_generates_resource EGL_CHROMIUM_sync_control EGL_EXT_pixel_format_float EGL_KHR_surfaceless_context EGL_ANGLE_display_texture_share_group EGL_ANGLE_create_context_client_arrays EGL_ANGLE_program_cache_control EGL_ANGLE_robust_resource_initialization EGL_ANGLE_create_context_extensions_enabled EGL_ANDROID_blob_cache EGL_ANDROID_recordable EGL_EXTENSIONS(nullptr): EGL_EXT_client_extensions EGL_EXT_platform_base EGL_EXT_platform_device EGL_ANGLE_platform_angle EGL_ANGLE_platform_angle_d3d EGL_ANGLE_device_creation EGL_ANGLE_device_creation_d3d11 EGL_ANGLE_experimental_present_path EGL_KHR_client_get_all_proc_addresses EGL_KHR_debug EGL_ANGLE_explicit_context
  • windowLayerManagerRemote: True
  • windowLayerManagerType: Direct3D 11
  • windowUsingAdvancedLayers: True

Modified Preferences

Misc

  • User JS: No
  • Accessibility: Yes
TyDraniu
  • Top 25 Contributor
335 solutions 1890 answers

Helpful Reply

Hi cadwell,

it looks like you're infected with a malware or a browser hijacker.

Check if you have the Webcompanion process in the Windows task manager.

Hi cadwell, it looks like you're infected with a malware or a browser hijacker. Check if you have the '''Webcompanion''' process in the Windows task manager.

Modified by TyDraniu

Was this helpful to you? 1
Quote

Question owner

Ok, I did find web companion. It was installed the same day as the FF update.

I was able to uninstall it, then I ran two malware detectors (not simultaneously) to see what the uninstall missed.

I am currently working on cleaning up the registry.

However, Adaware Secure Search is still showing up (disabled) in the FF addons.

I know FF recently changed how it does its security and privacy. I wonder if this is part of it...?

Thank you for your assistance with this and I will keep researching on how to remove this thing that, seemingly, installed itself with the FF update.

Ok, I did find web companion. It was installed the same day as the FF update. I was able to uninstall it, then I ran two malware detectors (not simultaneously) to see what the uninstall missed. I am currently working on cleaning up the registry. However, Adaware Secure Search is still showing up (disabled) in the FF addons. I know FF recently changed how it does its security and privacy. I wonder if this is part of it...? Thank you for your assistance with this and I will keep researching on how to remove this thing that, seemingly, installed itself with the FF update.
Was this helpful to you? 0
Quote
James
  • Top 25 Contributor
  • Moderator
1601 solutions 11321 answers

As Lavasoft is the Author of this Extension it was likely installed by a Adware software.

http://www.lavasoft.com/search-safely/ https://www.adaware.com/

This was Not from Mozilla or any Firefox update.

As Lavasoft is the Author of this Extension it was likely installed by a Adware software. http://www.lavasoft.com/search-safely/ https://www.adaware.com/ This was Not from Mozilla or any Firefox update.
Was this helpful to you? 0
Quote

Question owner

The only thing that had updated on my system was FireFox.

Timeline: FF wouldn't stay open so had to open in safe mode. Discovered Adaware Secure Search addon that wasn't there before. Researched how to remove it. None of the steps worked. Refreshed FF - didn't work. Un/re-installed FF - addon still there. That's when I had to install my normal extensions.

So, the only thing that updated the same day as Web Companion was FF.

Which is why I said "seemingly".

The only thing that had updated on my system was FireFox. Timeline: FF wouldn't stay open so had to open in safe mode. Discovered Adaware Secure Search addon that wasn't there before. Researched how to remove it. None of the steps worked. Refreshed FF - didn't work. Un/re-installed FF - addon still there. That's when I had to install my normal extensions. So, the only thing that updated the same day as Web Companion was FF. Which is why I said "seemingly".
Was this helpful to you? 0
Quote

Question owner

It is unlikely FF bundled it.

But it is also unlikely it arrived by itself when nothing else had updated/been installed except FF according to my system.

I'm not going to argue about it. It installed itself somehow.

So, thanks for not giving me info on how to remove the addon instead of information I've already looked up.

Cheers!

It is unlikely FF bundled it. But it is also unlikely it arrived by itself when nothing else had updated/been installed except FF according to my system. I'm not going to argue about it. It installed itself somehow. So, thanks for not giving me info on how to remove the addon instead of information I've already looked up. Cheers!
Was this helpful to you? 0
Quote
James
  • Top 25 Contributor
  • Moderator
1601 solutions 11321 answers

Not the first time I have seen complaints of Lavasoft installing unwanted Extensions in Firefox over the years because of said new software install or a update for the software.

https://support.mozilla.org/en-US/kb/cannot-remove-add-on-extension-or-theme

You did not mention that you knew it was from Lavasoft in your OP.

If a Firefox install or update were to come with a extension(s) it would have say Mozilla as the Author.

Not the first time I have seen complaints of Lavasoft installing unwanted Extensions in Firefox over the years because of said new software install or a update for the software. https://support.mozilla.org/en-US/kb/cannot-remove-add-on-extension-or-theme You did not mention that you knew it was from Lavasoft in your OP. If a Firefox install or update were to come with a extension(s) it would have say Mozilla as the Author.

Modified by James

Was this helpful to you? 0
Quote
TyDraniu
  • Top 25 Contributor
335 solutions 1890 answers
https://www.youtube.com/watch?v=PVC3Gz4wiyw
Was this helpful to you? 0
Quote

Question owner

Thanks but I already explained that I've taken all the steps shown in this video.

Thanks but I already explained that I've taken all the steps shown in this video.
Was this helpful to you?
Quote
TyDraniu
  • Top 25 Contributor
335 solutions 1890 answers

So please mark your post a "Chosen solution".

So please mark your post a "Chosen solution".
Was this helpful to you? 0
Quote

Question owner

Why would I mark anything as the "Chosen Solution??? The problem is not yet solved.

The addon is STILL listed in Firefox. Disabled yet still there.

So, although I'm appreciative of those that posted good information here, what they posted wasn't a solution. it is still ongoing.

I have been working on it.

It is irksome that some posters don't fully read the conversation before posting or requesting closure. And it's not the first time this has happened. Makes one not want to post on these forums.

My third post has this: "Un/re-installed FF - addon still there'. That's when I had to install my normal extensions."

I will not choose any post as the "Chosen Solution" unless, and until, it actually IS the solution.

Why would I mark anything as the "Chosen Solution??? The problem is not yet solved. The addon is STILL listed in Firefox. Disabled yet still there. So, although I'm appreciative of those that posted good information here, what they posted wasn't a solution. it is still ongoing. I have been working on it. It is irksome that some posters don't fully read the conversation before posting or requesting closure. And it's not the first time this has happened. Makes one not want to post on these forums. My third post has this: "Un/re-installed FF - addon still there'. That's when I had to install my normal extensions." I will not choose any post as the "Chosen Solution" unless, and until, it actually IS the solution.
Was this helpful to you? 0
Quote
the-edmeister
  • Top 25 Contributor
  • Moderator
5411 solutions 40297 answers

Yes, that add-on will still be there because uninstalling Firefox only removes the Firefox program files, uninstalling Firefox doesn't touch the Profile folder which is where add-ons are installed.

Apparently you didn't fully read or fully comprehend the KB article that James referred you to - https://support.mozilla.org/en-US/questions/1271289#answer-1261213

specifically this paragraph: https://support.mozilla.org/en-US/kb/cannot-remove-add-on-extension-or-theme#w_extensions-installed-by-other-software - and also this paragraph: https://support.mozilla.org/en-US/kb/cannot-remove-add-on-extension-or-theme#w_globally-installed-extensions = not installed by Mozilla / Firefox and most of the time not removable thru Firefox, but rather controlled by the application that installed that add-on into the Registry.

Yes, that add-on will still be there because uninstalling Firefox only removes the Firefox program files, uninstalling Firefox doesn't touch the Profile folder which is where add-ons are installed. Apparently you didn't fully read or fully comprehend the KB article that James referred you to - https://support.mozilla.org/en-US/questions/1271289#answer-1261213 specifically this paragraph: https://support.mozilla.org/en-US/kb/cannot-remove-add-on-extension-or-theme#w_extensions-installed-by-other-software - and also this paragraph: https://support.mozilla.org/en-US/kb/cannot-remove-add-on-extension-or-theme#w_globally-installed-extensions = not installed by Mozilla / Firefox and most of the time not removable thru Firefox, but rather controlled by the application that installed that add-on into the Registry.
Was this helpful to you? 0
Quote

Question owner

Apparently you didn't read my conversation either. Sigh.

My first post says:Un/re-installed FF and there it is again!

You implied I would have profile files. I've worked with computers for decades and know there are residual files when uninstalling something.

If was my fault for not stating the obvious. To clarify, I did a complete uninstall. No profile, no FF files, nothing, zilch was leftover. It was a fresh install.

And I did read, and fully comprehend, the article James posted. However, I had already done what was mentioned in that article before I had even posted on this forum.

You know what, delete this conversation. I haven't received much help on here.

Apparently you didn't read my conversation either. Sigh. My first post says:Un/re-installed FF and there it is again! You implied I would have profile files. I've worked with computers for decades and know there are residual files when uninstalling something. If was my fault for not stating the obvious. To clarify, I did a complete uninstall. No profile, no FF files, nothing, zilch was leftover. It was a fresh install. And I did read, and fully comprehend, the article James posted. However, I had already done what was mentioned in that article before I had even posted on this forum. You know what, delete this conversation. I haven't received much help on here.
Was this helpful to you? 0
Quote
TyDraniu
  • Top 25 Contributor
335 solutions 1890 answers

cadwellm said

Apparently you didn't read my conversation either. Sigh. My first post says:Un/re-installed FF and there it is again!

This step was useless and completely unnecessary. You should review your list of installed programs and uninstall the program that installed the addon.

''cadwellm [[#answer-1261346|said]]'' <blockquote> Apparently you didn't read my conversation either. Sigh. My first post says:Un/re-installed FF and there it is again! </blockquote> This step was useless and completely unnecessary. You should review your list of installed programs and uninstall the program that installed the addon.
Was this helpful to you? 0
Quote
cor-el
  • Top 10 Contributor
  • Moderator
17571 solutions 158915 answers

Chosen Solution

You can find the install location of a specific extension in the extensions.json file in the profile folder. You can open the extensions.json file in a Firefox tab to use the builtin JSON viewer.

You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the about:profiles page.

You can find the install location of a specific extension in the extensions.json file in the profile folder. You can open the extensions.json file in a Firefox tab to use the builtin JSON viewer. *https://developer.mozilla.org/en-US/Tools/JSON_viewer You can use the button on the "Help -> Troubleshooting Information" (about:support) page to go to the current Firefox profile folder or use the <b>about:profiles</b> page. *Help -> Troubleshooting Information -> Profile Directory:<br>Windows: Show Folder; Linux: Open Directory; Mac: Show in Finder *https://support.mozilla.org/en-US/kb/Profiles
Was this helpful to you? 1
Quote

Question owner

Yes! This is the type of information I was talking about getting! Found the dratted thing and it is now gone.

Thank you very much Cor-el, you don't know how I appreciate getting this resolved!!!!

Yes! This is the type of information I was talking about getting! Found the dratted thing and it is now gone. Thank you very much Cor-el, you don't know how I appreciate getting this resolved!!!!
Was this helpful to you? 0
Quote
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.