Mozilla will shut down Pocket’s services on July 8, 2025. At that time users will no longer be able to access the Pocket website, apps and API. You can export your saved items and API data until October 8, 2025 before they are permanently removed. For more information, see this article.

Avatar for Username

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird sign in

  • 1 reply
  • 1 has this problem
  • 14678 views
  • Last reply by sfhowes

peggyp
peggyp

Recently, when I try to view my emails, this message, posted below, pops up. No matter what password I enter, I keep getting this same message. I never had to enter a password before. Can I disable this somehow?

Recently, when I try to view my emails, this message, posted below, pops up. No matter what password I enter, I keep getting this same message. I never had to enter a password before. Can I disable this somehow?
Attached screenshots

Chosen solution

Enter the same password that works when you access the account through webmail. If you check the box 'Use Password Manager...', you won't receive future prompts.

Read this answer in context 👍 1

All Replies (1)

sfhowes
sfhowes
  • Top 25 Contributor

Chosen Solution

Enter the same password that works when you access the account through webmail. If you check the box 'Use Password Manager...', you won't receive future prompts.