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Thunderbird 60.x.x (old) crashing on every startup - two email with PWS:HTML/Phish.AR found. @med3, @nsMsgDBView::FnSortIdUint32, @NS_QuickSort

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Scan showed two emails with PWS:HTML/Phish.AR. Quarantine and still crashing on startup. Entering safe mode at either or both the OS Windows 10 Pro or/and TBird makes no difference.

Installed the latest version of TBird 68.1.2, crashing on start continues.

Created a new profile, bare bones and it does start up. No email and no email account but it does start.

Move Mail over from old to new profile and it attempts to load two (not one) windows briefly before crashing. I do see many of the folders listed on the left hand side of the window.

Followed several articles about exporting/importing, moving the profile, no joy. Can't get the new profile to fire up. Tried importing the profile old to the new and the Mail files are all there but again will not fire up, i.e. it crashes. Here is a list of the crashes:

Volume in drive C has no label.
Volume Serial Number is A235-18D0
Directory of C:\thunderjoe

10/11/2019 09:35 AM 51 bp-0babf5d5-0a2d-4c73-8ce6-9f52d0191011.txt 10/11/2019 09:35 AM 51 bp-b2ad4e25-9bfe-4a3e-9a94-ba54a0191011.txt 10/11/2019 09:36 AM 51 bp-041e3160-0a90-4982-a341-e69d30191011.txt 10/11/2019 11:07 AM 51 bp-86f41185-ffa2-4f2d-ac16-fb2b10191011.txt 10/11/2019 11:08 AM 51 bp-02a5f52a-3b13-436d-ab61-825bd0191011.txt 10/11/2019 01:47 PM 51 bp-36a9dd8c-a12a-4709-bf3c-a9dee0191011.txt 10/11/2019 01:47 PM 51 bp-e07007fe-055a-444e-ba35-fb4d50191011.txt 10/11/2019 01:48 PM 51 bp-00dde0f8-2676-46df-8255-3e7c20191011.txt 10/11/2019 01:55 PM 51 bp-b257e62d-e40e-42f1-8d2c-e20a80191011.txt 10/11/2019 02:47 PM 51 bp-298d5e82-1365-457f-8e45-3cd170191011.txt 10/11/2019 02:47 PM 51 bp-ba04b3ca-870f-4df2-8c35-ece700191011.txt 10/11/2019 03:05 PM 51 bp-0b63481b-9a19-4036-a920-4224f0191011.txt 10/11/2019 03:08 PM 51 bp-94d846f1-8c4d-4a5e-9595-258b40191011.txt 10/11/2019 06:19 PM 51 bp-1ce3376c-e41a-40c7-8157-5082d0191012.txt 10/11/2019 06:23 PM 51 bp-8f224cd1-c166-4c89-a18a-dc3cd0191012.txt 10/11/2019 06:23 PM 51 bp-b7ae1cf8-3c3a-416b-97b1-ced350191012.txt 10/13/2019 03:39 PM 51 bp-da5bcb10-cc60-4e30-9ee0-a953a0191013.txt 10/13/2019 03:52 PM 51 bp-1b4735eb-2da7-48cc-abe3-be22e0191013.txt 10/13/2019 03:54 PM 51 bp-2fc92c3f-df2a-4e58-aef7-ce4120191013.txt 10/13/2019 04:49 PM 51 bp-a1bf8f7c-e219-4e59-8e4a-be2de0191013.txt 10/13/2019 04:50 PM 51 bp-f07736f6-b5c5-4de4-94d8-ed63d0191013.txt 10/13/2019 05:05 PM 51 bp-80bb32cc-f4d0-4d67-82c1-a70940191013.txt 10/13/2019 05:11 PM 51 bp-423248c1-65f0-4449-9821-4e0370191013.txt 10/13/2019 05:15 PM 51 bp-65cddc13-44cd-46db-bcf6-c20380191013.txt 10/13/2019 06:26 PM 51 bp-1cfa93cc-882e-4863-8b98-2ed240191014.txt

I'm sitting here after three days of putzing. I'm tired. I'm hungry. I'm needy. Any help, advice would be so welcomed you'd never believe it. Thank you.

Scan showed two emails with PWS:HTML/Phish.AR. Quarantine and still crashing on startup. Entering safe mode at either or both the OS Windows 10 Pro or/and TBird makes no difference. Installed the latest version of TBird 68.1.2, crashing on start continues. Created a new profile, bare bones and it does start up. No email and no email account but it does start. Move Mail over from old to new profile and it attempts to load two (not one) windows briefly before crashing. I do see many of the folders listed on the left hand side of the window. Followed several articles about exporting/importing, moving the profile, no joy. Can't get the new profile to fire up. Tried importing the profile old to the new and the Mail files are all there but again will not fire up, i.e. it crashes. Here is a list of the crashes: Volume in drive C has no label. Volume Serial Number is A235-18D0 Directory of C:\thunderjoe 10/11/2019 09:35 AM 51 bp-0babf5d5-0a2d-4c73-8ce6-9f52d0191011.txt 10/11/2019 09:35 AM 51 bp-b2ad4e25-9bfe-4a3e-9a94-ba54a0191011.txt 10/11/2019 09:36 AM 51 bp-041e3160-0a90-4982-a341-e69d30191011.txt 10/11/2019 11:07 AM 51 bp-86f41185-ffa2-4f2d-ac16-fb2b10191011.txt 10/11/2019 11:08 AM 51 bp-02a5f52a-3b13-436d-ab61-825bd0191011.txt 10/11/2019 01:47 PM 51 bp-36a9dd8c-a12a-4709-bf3c-a9dee0191011.txt 10/11/2019 01:47 PM 51 bp-e07007fe-055a-444e-ba35-fb4d50191011.txt 10/11/2019 01:48 PM 51 bp-00dde0f8-2676-46df-8255-3e7c20191011.txt 10/11/2019 01:55 PM 51 bp-b257e62d-e40e-42f1-8d2c-e20a80191011.txt 10/11/2019 02:47 PM 51 bp-298d5e82-1365-457f-8e45-3cd170191011.txt 10/11/2019 02:47 PM 51 bp-ba04b3ca-870f-4df2-8c35-ece700191011.txt 10/11/2019 03:05 PM 51 bp-0b63481b-9a19-4036-a920-4224f0191011.txt 10/11/2019 03:08 PM 51 bp-94d846f1-8c4d-4a5e-9595-258b40191011.txt 10/11/2019 06:19 PM 51 bp-1ce3376c-e41a-40c7-8157-5082d0191012.txt 10/11/2019 06:23 PM 51 bp-8f224cd1-c166-4c89-a18a-dc3cd0191012.txt 10/11/2019 06:23 PM 51 bp-b7ae1cf8-3c3a-416b-97b1-ced350191012.txt 10/13/2019 03:39 PM 51 bp-da5bcb10-cc60-4e30-9ee0-a953a0191013.txt 10/13/2019 03:52 PM 51 bp-1b4735eb-2da7-48cc-abe3-be22e0191013.txt 10/13/2019 03:54 PM 51 bp-2fc92c3f-df2a-4e58-aef7-ce4120191013.txt 10/13/2019 04:49 PM 51 bp-a1bf8f7c-e219-4e59-8e4a-be2de0191013.txt 10/13/2019 04:50 PM 51 bp-f07736f6-b5c5-4de4-94d8-ed63d0191013.txt 10/13/2019 05:05 PM 51 bp-80bb32cc-f4d0-4d67-82c1-a70940191013.txt 10/13/2019 05:11 PM 51 bp-423248c1-65f0-4449-9821-4e0370191013.txt 10/13/2019 05:15 PM 51 bp-65cddc13-44cd-46db-bcf6-c20380191013.txt 10/13/2019 06:26 PM 51 bp-1cfa93cc-882e-4863-8b98-2ed240191014.txt I'm sitting here after three days of putzing. I'm tired. I'm hungry. I'm needy. Any help, advice would be so welcomed you'd never believe it. Thank you.

Modified by Wayne Mery

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Additional System Details

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/77.0.3865.90 Safari/537.36

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Wayne Mery
  • Top 25 Contributor
  • Moderator
592 solutions 5580 answers

Your issue is related to https://bugzilla.mozilla.org/show_bug.cgi?id=698093 (@med3, @nsMsgDBView::FnSortIdUint32, @NS_QuickSort) and we'd very much like to have a testcase to replicate the problem.

Please backup everything in your Thunderbird profile per https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile

With thunderbird not running, in the profile (not the backup) delete all Inbox.msf file (must have the .msf extension, so not the Inbox file without an extension)

Restart Thunderbird. Does it crash ?

Your issue is related to https://bugzilla.mozilla.org/show_bug.cgi?id=698093 (@med3, @nsMsgDBView::FnSortIdUint32, @NS_QuickSort) and we'd very much like to have a testcase to replicate the problem. Please backup '''everything '''in your Thunderbird profile per https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_backing-up-a-profile With thunderbird not running, in the profile (not the backup) delete all Inbox.msf file (must have the .msf extension, so not the Inbox file without an extension) Restart Thunderbird. Does it crash ?

Modified by Wayne Mery

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Wayne Mery
  • Top 25 Contributor
  • Moderator
592 solutions 5580 answers

Blackheart, were you able to accomplish that?

Blackheart, were you able to accomplish that?
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