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Thunderbird crashing often over last few months

Posted

Since Dec 3, my Thunderbird has crashed at least 13 times (see list of submitted crash reports). Name Thunderbird Version 60.5.1 Build ID 20190213094837 OS Windows 10 Ent. ver 1803

It crashes mostly when I am not using it my laptop. The screen on my laptop will be locked and I will unlock it and find the crash reporter up saying that Mozilla Thunderbird has crashed. My laptop gets shutdown every night and restarted daily. Both Thunderbird and Windows are at their current releases. I changed email clients during Jan 2019, but decided to come back to Thunderbird again. Today, it crashed while I was using it. I was composing a reply to an email in my inbox. I believe the only add-in was the Calendar that I don't frequently use. I have now restarted Thunderbird with add-ins disabled. Here is a list of the crash reports that were submitted (no crash reports show in the "Unsubmitted Crash Reports" area.

Submitted Crash Reports Report ID Date Submitted bp-145edb3c-ac03-4951-a399-5c4a80190220 2/20/2019 9:03 AM bp-a11bea70-9381-46a6-9e8f-bcd830190219 2/19/2019 3:09 PM bp-dd611126-ac99-4a6b-aa58-5d6950190213 2/12/2019 5:10 PM bp-0cf0cff3-d769-45a2-a3b9-fdcee0190212 2/11/2019 5:21 PM bp-87f3ccb8-c3fb-421c-af0d-5bad40190108 1/7/2019 5:20 PM bp-8e916976-44c4-4e7f-864c-51e100181221 12/21/2018 4:25 PM bp-026688b7-0e74-44f1-9a02-afd950181218 12/17/2018 5:44 PM bp-231b9a8e-0b35-4e9b-b7dd-0a3610181217 12/17/2018 1:32 PM bp-bf20c2c0-be7d-430f-b18f-b94a40181214 12/14/2018 3:51 PM bp-d0f3f0a8-c54a-45f5-af40-7bb9f0181207 12/7/2018 2:30 PM bp-f17661bb-2140-453e-9408-0531d0181206 12/5/2018 5:44 PM bp-6766a224-e0b5-41cd-bcf8-addbc0181205 12/4/2018 5:53 PM bp-03c57a4f-91fe-4aa7-8d83-748480181203 12/3/2018 3:39 PM

Any help would be greatly appreciated!

Thank you, Eva McD

Since Dec 3, my Thunderbird has crashed at least 13 times (see list of submitted crash reports). Name Thunderbird Version 60.5.1 Build ID 20190213094837 OS Windows 10 Ent. ver 1803 It crashes mostly when I am not using it my laptop. The screen on my laptop will be locked and I will unlock it and find the crash reporter up saying that Mozilla Thunderbird has crashed. My laptop gets shutdown every night and restarted daily. Both Thunderbird and Windows are at their current releases. I changed email clients during Jan 2019, but decided to come back to Thunderbird again. Today, it crashed while I was using it. I was composing a reply to an email in my inbox. I believe the only add-in was the Calendar that I don't frequently use. I have now restarted Thunderbird with add-ins disabled. Here is a list of the crash reports that were submitted (no crash reports show in the "Unsubmitted Crash Reports" area. Submitted Crash Reports Report ID Date Submitted bp-145edb3c-ac03-4951-a399-5c4a80190220 2/20/2019 9:03 AM bp-a11bea70-9381-46a6-9e8f-bcd830190219 2/19/2019 3:09 PM bp-dd611126-ac99-4a6b-aa58-5d6950190213 2/12/2019 5:10 PM bp-0cf0cff3-d769-45a2-a3b9-fdcee0190212 2/11/2019 5:21 PM bp-87f3ccb8-c3fb-421c-af0d-5bad40190108 1/7/2019 5:20 PM bp-8e916976-44c4-4e7f-864c-51e100181221 12/21/2018 4:25 PM bp-026688b7-0e74-44f1-9a02-afd950181218 12/17/2018 5:44 PM bp-231b9a8e-0b35-4e9b-b7dd-0a3610181217 12/17/2018 1:32 PM bp-bf20c2c0-be7d-430f-b18f-b94a40181214 12/14/2018 3:51 PM bp-d0f3f0a8-c54a-45f5-af40-7bb9f0181207 12/7/2018 2:30 PM bp-f17661bb-2140-453e-9408-0531d0181206 12/5/2018 5:44 PM bp-6766a224-e0b5-41cd-bcf8-addbc0181205 12/4/2018 5:53 PM bp-03c57a4f-91fe-4aa7-8d83-748480181203 12/3/2018 3:39 PM Any help would be greatly appreciated! Thank you, Eva McD

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:65.0) Gecko/20100101 Firefox/65.0

More Information

Wayne Mery
  • Top 25 Contributor
  • Moderator
573 solutions 5351 answers

Chosen Solution

see https://bugzilla.mozilla.org/show_bug.cgi?id=1517464

Question owner

Installed beta ver 66.0v1 on 2/21. No crashes to date! I will post again if it crashes, but it looks like it is holding strong. Thank you! Eva Update: Still no crashes! Yay! Thank you!

Installed beta ver 66.0v1 on 2/21. No crashes to date! I will post again if it crashes, but it looks like it is holding strong. Thank you! Eva Update: Still no crashes! Yay! Thank you!

Modified by evamcd

Bobshimizu 0 solutions 4 answers

Hello:

This may be a convenient forum for this problem. I'll presume that it is. I am running macOS 10.14.3. I was running Thunderbird 60.7.0.

I have noticed that TB hangs up periodically throughout the day, perhaps 7-10 times per day. I send an email, and it goes out. Then I get the mac "beachball" forever until I Force Quit TB.

Today, in an attempt to get past this problem I upgraded TB to the current level, 60.7.2. There has been no change in the behavior.

Every time I Force Quit an application, Apple grabs the abend for itself. I thought I'd try to capture that information but the crash report is HUGE - perhaps its even a full dump that gets transmitted.

Is there any easy way for me to capture system information at the time of a TB hang? It's not a formal "crash" so I don't get the opportunity to send Mozilla's people the information they might need.

Any help would be appreciated.

Hello: This may be a convenient forum for this problem. I'll presume that it is. I am running macOS 10.14.3. I was running Thunderbird 60.7.0. I have noticed that TB hangs up periodically throughout the day, perhaps 7-10 times per day. I send an email, and it goes out. Then I get the mac "beachball" forever until I Force Quit TB. Today, in an attempt to get past this problem I upgraded TB to the current level, 60.7.2. There has been no change in the behavior. Every time I Force Quit an application, Apple grabs the abend for itself. I thought I'd try to capture that information but the crash report is HUGE - perhaps its even a full dump that gets transmitted. Is there any easy way for me to capture system information at the time of a TB hang? It's not a formal "crash" so I don't get the opportunity to send Mozilla's people the information they might need. Any help would be appreciated.