Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox 69.0.1 on my Mac crashed is there a way to recover my bookmarks, firefox is backed up on time machine.

  • 1 reply
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

more options

I thought I got firefox open and there was a message, upper right corner, to "refresh" and what I got was a new firefox. is there a way to get my old version restarted? find the bookmarks stored on my Mac (location), use time machine to re- install my last saved version of firefox?

All Replies (1)

more options

Refreshing Firefox {web link} is a LAST RESORT ! !

Refreshing Firefox -- easily fix most problems

If you're having problems with Firefox, refreshing it can help. The refresh feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks and open tabs. Everything else, like user settings and add-ons, are removed. Note: Refresh saves your old profile to the desktop in a folder called Old Firefox.


Look on your desktop. Do you see a folder called; Old Firefox? Look inside. Look for the folder with the latest creation date.

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

https://support.mozilla.org/en-US/kb/how-run-firefox-when-profile-missing-inaccessible