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How to migrate/import accounts when moving from 32-bit to 64-bit thunderbird

IMW
Posted

Now that from thunderbird V 68.0 the 64-bit version is generally available how do we import all the 32-bit accounts to a 64-bit installation? I have installed the 64-bit version 68.0 and since upgraded to v 68.1.0 but both versions totally ignore the existing 32-bit thunderbird accounts. The 32-bit continues to function, so must be able to still find the existing profiles. How do I get the 64-bit installation to recognise and use these existing accounts? The Import everything simply reports "No application to import data from found.", so it appears to ignore the existing thunderbird accounts. The 32-bit version is installed to "C:\Program Files (x86)\Mozilla-org\Thunderbird" whilst the 64-bit version is in "C:\Program Files\Mozilla-org\Thunderbird".

Now that from thunderbird V 68.0 the 64-bit version is generally available how do we import all the 32-bit accounts to a 64-bit installation? I have installed the 64-bit version 68.0 and since upgraded to v 68.1.0 but both versions totally ignore the existing 32-bit thunderbird accounts. The 32-bit continues to function, so must be able to still find the existing profiles. How do I get the 64-bit installation to recognise and use these existing accounts? The Import everything simply reports "No application to import data from found.", so it appears to ignore the existing thunderbird accounts. The 32-bit version is installed to "C:\Program Files (x86)\Mozilla-org\Thunderbird" whilst the 64-bit version is in "C:\Program Files\Mozilla-org\Thunderbird".

Chosen solution

When you launch TB 68 64-bit, select Help/Troubleshooting Information, click about:profiles. Do you see a profile ending in .default, and if so, can you click the button 'Set as default profile' for that profile?

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  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

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sfhowes
  • Top 10 Contributor
1642 solutions 7886 answers

Chosen Solution

When you launch TB 68 64-bit, select Help/Troubleshooting Information, click about:profiles. Do you see a profile ending in .default, and if so, can you click the button 'Set as default profile' for that profile?

When you launch TB 68 64-bit, select Help/Troubleshooting Information, click about:profiles. Do you see a profile ending in .default, and if so, can you click the button 'Set as default profile' for that profile?
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Question owner

The directions provided by sfhowes is the ideal solution, thank-you. (Surprisingly easy when you know how!)

The directions provided by sfhowes is the ideal solution, thank-you. (Surprisingly easy when you know how!)
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