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Firefox hang/crash

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Random freeze/hang/crash. Sometimes while opening new tab or website

Random freeze/hang/crash. Sometimes while opening new tab or website

All Replies (10)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.


For more help on crash reports, see;

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bp-60a1c9b6-6b8e-4f5d-9e86-1f5f10190918 9/18/19 10:32 AM bp-e32b9286-414e-4495-9ddd-45c0a0190917 9/17/19 4:04 PM bp-056278ed-10ea-4f0e-81fa-287090190913 9/12/19 8:46 PM 157da094-a6a6-438f-9a93-5b53b7ad8d68 8/31/19 4:34 PM bp-a9c8caaa-0096-4188-b827-9c8240190812 8/11/19 11:28 PM bp-f2e8b663-a058-4a15-aa2e-3eed50190809 8/8/19 9:51 PM

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Memory issues + Adobe Flash crashes.

Try to exchange Adblock Plus with uBlock Origin.

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Replaced Adblock with uBlock and had two crashes within a short period. Two seem to lead back to Adobe Flash.

bp-be3d3ee9-ab30-43ce-8c5c-20a380190919 9/19/19 12:09 AM bp-737ff750-c200-4c48-9ea4-1ecbe0190919 9/19/19 12:08 AM bp-db306bed-49ba-4589-8edb-119f90190919 9/19/19 12:08 AM bp-b0276bad-aa13-44d9-859d-310a20190919 9/19/19 12:07 AM

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Product Firefox Release Channel esr Version 52.7.4esr Build ID 20180427222832 (2018-04-27) Buildhub data OS Windows 7 OS Version 6.1.7601 Service Pack 1

bp-be3d3ee9-ab30-43ce-8c5c-20a380190919 Signature: IPCError-browser | ShutDownKill


Attention Sumo's there are over 50 related bug reports

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++++++++++ bp-737ff750-c200-4c48-9ea4-1ecbe0190919 Signature: hang | BaseGetNamedObjectDirectory | MsgWaitForMultipleObjects | F_1289624035____________________

Process Type plugin Shockwave Flash Version: Filename: NPSWF32_32_0_0_223.dll


xul.dll = Firefox ++++++++++++++++++++++++++++++++++++++++++++++++++ bp-db306bed-49ba-4589-8edb-119f90190919 Signature: RtlpLowFragHeapFree | RtlFreeHeap | HeapFree | _free_base | F_946891455__________________________________________________

Process Type plugin Shockwave Flash Version: Filename: NPSWF32_32_0_0_238.dll

Flash Process Dump Broker

Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE ++++++++++++++++++++++++++++++++++++++++++++++++++++ bp-b0276bad-aa13-44d9-859d-310a20190919 Signature: F_67009659______________________

Process Type plugin Shockwave Flash Version: Filename: NPSWF32_32_0_0_238.dll

This is for Sumo's Related Bugs 1526345 RESOLVED DUPLICATE Crash in [@ F_67009659______________________]

1474624 NEW --- Crash in F_1371125________________________________________________ Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

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Why haven't you updated in more than one year and still use the old Firefox 52.7.4 ?

  • InstallTime : Tue, 08 May 2018 01:28:10 GMT
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Thanks for asking. Everything was working fine for a long time,

1. Newer versions of Firefox break the Add-On's I like to use. 2.There are no replacement or updated Add-On's similar to what I am using and prefer My setup. (this is why I choose Firefox to begin with).

I know, I've heard it before........................

Use a different browser, Use a newer 64 bit OS. I do and I have, this is a software specific Windows 7 X86 machine

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Just an FYI,

After upgrading/updating to 69.0.2 to eliminate constant crashes in ESR 52. I have successively created a CSS to include two of my old favorites that are no longer working (broken)

1. Adjustable tab size (replaced broken custom-tab-width add-on) to make tabs smaller. about:config/tab size did not work.

2. hover over hidden left edge to access bookmarks (omnisidebar add-on)

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Hello JimBov,

Can you do uninstall Mozilla Firefox, And Then install Mozilla Firefox again. i hope to get a answer of this problem put right.

greeting Brian

Modified by BasketballerBrian