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Gah! Firefox tab keeps crashing - Office.com

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Firefox keeps crashing on office.com (perhaps others). Just started doing so multiple times per day in the last day or so - Sep 17, 2019.

I have no antivirus programs running.

Firefox keeps crashing on office.com (perhaps others). Just started doing so multiple times per day in the last day or so - Sep 17, 2019. I have no antivirus programs running.
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Additional System Details

Installed Plug-ins

  • Shockwave Flash 32.0 r0

Application

  • User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:69.0) Gecko/20100101 Firefox/69.0

More Information

FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

In the address bar, type '''about:crashes'''<enter>. '''Note: ''' If any reports do not have '''BP-''' in front of the numbers/letters, click it to submit them. '''The crash report is several pages of data. We ''' '''need the report numbers to see the whole report. ''' Using your mouse, '''mark''' the '''most recent 7 - 10''' '''Submitted''' crash reports, and copy them. Now go to the reply box and paste them in. ;[[Image:aboutcrashesFx57|width=500]] For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
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Question owner

bp-9bd66d90-ea2e-4639-849e-105a50190918 9/17/2019, 7:22 PM View bp-dde99edc-cd86-4478-b85f-e47b00190918 9/17/2019, 7:22 PM View bp-64089690-2afd-4ddb-929b-4cff50190918 9/17/2019, 7:22 PM View bp-13f12190-6021-492d-9b01-40ce80190918 9/17/2019, 7:23 PM View bp-a92a4351-d43d-4a97-b46a-8f1b60190918 9/17/2019, 7:23 PM View bp-8af5fbd1-727e-4826-a6ea-f42090190918 9/17/2019, 7:23 PM View

bp-9bd66d90-ea2e-4639-849e-105a50190918 9/17/2019, 7:22 PM View bp-dde99edc-cd86-4478-b85f-e47b00190918 9/17/2019, 7:22 PM View bp-64089690-2afd-4ddb-929b-4cff50190918 9/17/2019, 7:22 PM View bp-13f12190-6021-492d-9b01-40ce80190918 9/17/2019, 7:23 PM View bp-a92a4351-d43d-4a97-b46a-8f1b60190918 9/17/2019, 7:23 PM View bp-8af5fbd1-727e-4826-a6ea-f42090190918 9/17/2019, 7:23 PM View
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FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

bp-9bd66d90-ea2e-4639-849e-105a50190918 bp-dde99edc-cd86-4478-b85f-e47b00190918 bp-64089690-2afd-4ddb-929b-4cff50190918

Signature: XULContentSinkImpl::Release

Crash Reason EXCEPTION_ACCESS_VIOLATION_READ

atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64

This is for Sumo's Related Bugs 1579858 RESOLVED FIXED Crash in [@ XULContentSinkImpl::Release]

bp-9bd66d90-ea2e-4639-849e-105a50190918 bp-dde99edc-cd86-4478-b85f-e47b00190918 bp-64089690-2afd-4ddb-929b-4cff50190918 Signature: XULContentSinkImpl::Release Crash Reason EXCEPTION_ACCESS_VIOLATION_READ atidxx64.dll = Advanced Micro Devices = '''Check this link; ''' http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64 This is for Sumo's Related Bugs 1579858 RESOLVED FIXED Crash in [@ XULContentSinkImpl::Release]

Modified by FredMcD

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FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers
See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
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Question owner

In my attempt at upgrading my video driver, the process failed and put the PC in a boot loop. Three days in the shop and today I finally have it back. I'll report if the Office.com page crashes any more. I truly thank you for the help so far. Just wish the fix didn't cost me 3 working days..

In my attempt at upgrading my video driver, the process failed and put the PC in a boot loop. Three days in the shop and today I finally have it back. I'll report if the Office.com page crashes any more. I truly thank you for the help so far. Just wish the fix didn't cost me 3 working days..
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Question owner

So the tab IS crashing. SMH

So the tab IS crashing. SMH
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FredMcD
  • Top 10 Contributor
4246 solutions 59390 answers

Can you provide more details? Is this only on the Office.com page?

Gah-Your-tab-just-crashed https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help

Can you provide more details? Is this only on the Office.com page? Gah-Your-tab-just-crashed https://support.mozilla.org/en-US/kb/firefox-crashes-troubleshoot-prevent-and-get-help
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Question owner

Yes. Office.com and their related websites, including sharepoint.com.

I am operating in Safe Mode and it's still crashing. Here are today's crash reports:

bp-ed18d544-b6f6-4be2-912a-ebd1e0190924 9/24/2019, 11:10 AM View bp-e3faab0e-7dc5-4674-9ed2-1eeae0190924 9/24/2019, 11:10 AM View bp-47800af8-f3a1-4a75-b53d-d2edb0190924 9/24/2019, 11:10 AM View bp-f84d3a15-8070-4a28-90dd-5ca130190924 9/24/2019, 11:10 AM View bp-afe5706e-0207-4810-b276-e922b0190924 9/24/2019, 11:10 AM View bp-607545fd-335e-400e-846a-54aec0190924 9/24/2019, 11:10 AM View bp-7bf9e677-e387-41df-92d7-a4f440190924 9/24/2019, 11:10 AM View

Yes. Office.com and their related websites, including sharepoint.com. I am operating in Safe Mode and it's still crashing. Here are today's crash reports: bp-ed18d544-b6f6-4be2-912a-ebd1e0190924 9/24/2019, 11:10 AM View bp-e3faab0e-7dc5-4674-9ed2-1eeae0190924 9/24/2019, 11:10 AM View bp-47800af8-f3a1-4a75-b53d-d2edb0190924 9/24/2019, 11:10 AM View bp-f84d3a15-8070-4a28-90dd-5ca130190924 9/24/2019, 11:10 AM View bp-afe5706e-0207-4810-b276-e922b0190924 9/24/2019, 11:10 AM View bp-607545fd-335e-400e-846a-54aec0190924 9/24/2019, 11:10 AM View bp-7bf9e677-e387-41df-92d7-a4f440190924 9/24/2019, 11:10 AM View
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philipp
  • Top 25 Contributor
  • Moderator
5306 solutions 23424 answers

hi, these crashes may be fixed in firefox 70 beta which you can download and test from: https://www.mozilla.org/firefox/channel/desktop/#beta

hi, these crashes may be fixed in firefox 70 beta which you can download and test from: https://www.mozilla.org/firefox/channel/desktop/#beta
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Question owner

Thanks but I'd like to suffer with one crashing tab until it gets fixed. I can always use Edge Beta for Microsoft work.

Thanks but I'd like to suffer with one crashing tab until it gets fixed. I can always use Edge Beta for Microsoft work.
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