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Gah! Firefox tab keeps crashing - Office.com
Firefox keeps crashing on office.com (perhaps others). Just started doing so multiple times per day in the last day or so - Sep 17, 2019.
I have no antivirus programs running.
All Replies (10)
In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.
The crash report is several pages of data. We need the report numbers to see the whole report.
Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.
For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support
bp-9bd66d90-ea2e-4639-849e-105a50190918 9/17/2019, 7:22 PM View bp-dde99edc-cd86-4478-b85f-e47b00190918 9/17/2019, 7:22 PM View bp-64089690-2afd-4ddb-929b-4cff50190918 9/17/2019, 7:22 PM View bp-13f12190-6021-492d-9b01-40ce80190918 9/17/2019, 7:23 PM View bp-a92a4351-d43d-4a97-b46a-8f1b60190918 9/17/2019, 7:23 PM View bp-8af5fbd1-727e-4826-a6ea-f42090190918 9/17/2019, 7:23 PM View
bp-9bd66d90-ea2e-4639-849e-105a50190918 bp-dde99edc-cd86-4478-b85f-e47b00190918 bp-64089690-2afd-4ddb-929b-4cff50190918
Crash Reason EXCEPTION_ACCESS_VIOLATION_READ
atidxx64.dll = Advanced Micro Devices = Check this link; http://support.amd.com/en-us/download/desktop?os=Windows+7+-+64
This is for Sumo's Related Bugs 1579858 RESOLVED FIXED Crash in [@ XULContentSinkImpl::Release]
Modified by FredMcD
See if there are updates for your graphics drivers https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration
In my attempt at upgrading my video driver, the process failed and put the PC in a boot loop. Three days in the shop and today I finally have it back. I'll report if the Office.com page crashes any more. I truly thank you for the help so far. Just wish the fix didn't cost me 3 working days..
So the tab IS crashing. SMH
Can you provide more details? Is this only on the Office.com page?
I am operating in Safe Mode and it's still crashing. Here are today's crash reports:
bp-ed18d544-b6f6-4be2-912a-ebd1e0190924 9/24/2019, 11:10 AM View bp-e3faab0e-7dc5-4674-9ed2-1eeae0190924 9/24/2019, 11:10 AM View bp-47800af8-f3a1-4a75-b53d-d2edb0190924 9/24/2019, 11:10 AM View bp-f84d3a15-8070-4a28-90dd-5ca130190924 9/24/2019, 11:10 AM View bp-afe5706e-0207-4810-b276-e922b0190924 9/24/2019, 11:10 AM View bp-607545fd-335e-400e-846a-54aec0190924 9/24/2019, 11:10 AM View bp-7bf9e677-e387-41df-92d7-a4f440190924 9/24/2019, 11:10 AM View
hi, these crashes may be fixed in firefox 70 beta which you can download and test from: https://www.mozilla.org/firefox/channel/desktop/#beta
Thanks but I'd like to suffer with one crashing tab until it gets fixed. I can always use Edge Beta for Microsoft work.